Media Gateway/Media Player 3.0.
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Table of Contents 1. Overview ................................................................................................................ 5 About This Manual............................................................................................................. 5 Audience ................................................................................................................... 5 Supported Hardware ...........................................................................................
Warehousing Process Overview ............................................................................. 25 Preparing a New Media Gateway Device ............................................................... 25 Preparing a Technician-returned Media Gateway Device ...................................... 25 Preparing a Subscriber-returned Media Gateway Device ...................................... 26 Media Gateway Warehousing Requirements.........................................................
Chapter 1 Overview The ARRIS® Media Gateway / Media Player provides high-speed data, up to two lines of telephony service, and digital video service to subscribers over the HFC network. The optional ARRIS MS4000™ Media Steamer provides streaming of live or recorded TV programming, sporting events and premium content to SlingPlayer-enabled wireless mobile devices inside and outside the home.
Chapter 1: Overview Player.Video is decoded for display via various high definition and standard definition multimedia interface outputs. MP2000 Hardware Features The following are standard hardware features for the MP2000: 115 VAC, 60 Hz NEMA 1-15 power port 1500 DMIPS Processor with 512M Memory for optimal performance Full HD 3D graphics HD/SD, MPEG4-10/H.264, MPEG-2 Ethernet connector Two USB 2.0 Host ports F connector (MoCA 1.1) One HDMI 1.
Chapter 1: Overview MP2150 NA/NR Hardware Features The following are standard hardware features for the MP2150: Touch-sensitive interface on front panel 115 VAC, 60 Hz NEMA 1-15 power port 2000 DMIPS Processor with 512M Memory for optimal performance Full HD 3D graphics HD/SD, MPEG4-10/H.264, MPEG-2 Ethernet connector One USB 2.0 Host port F connector (MoCA 1.1) One HDMI 1.
Chapter 1: Overview Optical S/PDIF and Analog L/R audio outputs Data support - USB 2.0, 10/100Base-T Ethernet, 802.11ac Wi-Fi (backwards compatible with 802.11b/g/n) MS4000 Media Streamer The MS4000 Media Streamer is a network-based video transcoder that can simultaneously decrypt, transcode and re-encrypt up to 4 streams of full 1080p HD video of live or recorded TV programming. The transcoded streams can then be served to wireless mobile clients inside or outside the customer’s home.
Chapter 1: Overview Media Gateway The ARRIS Media Gateway (MG5225) is a single CPE device enabling TV, DVR, telephony, and high speed data service in the home. These services are sent through local cable providers’ HFC network using DOCSIS and MPEG RF interface standards. The Media Gateway provides high speed data services in the form of a 4-port 10/100/1000Base-T router, MoCA 1.1 (except for HSD) or optionally via 802.11n Wi-Fi.
Chapter 1: Overview Supports 8 DOCSIS 3.0 Downstreams and 4 DOCSIS 3.0 upstreams. Supports two lines of telephony. DCX3635 Media Gateway The ARRIS DCX3635 Media Gateway is a “headed gateway” that combines the video gateway and data gateway into one device (no telephony). It supports QAM/IP video services and high speed Internet access through an integrated modem and wireless router. The DCX3635 delivers video content to connected devices via MoCA 2.0, Ethernet, and Wi-Fi.
Chapter 1: Overview Cable Modem Reset and WPS Buttons RF Input Frequency: 54 MHz to 1002 MHz (audio/video) Tuning: 1GHz Full-Band Front End 16x 64-1024 QAM Demodulators DOCSIS 3.0 channel bonding Memory: 512MB Flash, 1.5GB DRAM Video: Video decode up to 1080p60 , MPEG-2, MPEG-4 AVC Composite Video Output Formats: NTSC, PAL-M, and PAL-Nc HDMI Video Output Formats: 480i/p, 576i/p, 720p, 1080i, and 1080p24/30/60 Audio: Dolby Digital, Dolby Digital Plus Graphics: 1.2 Gp/s OpenGL 2.
Chapter 1: Overview High-speed Data Functionality The firmware provides the following functionality for high-speed data (DOCSIS). Compatibility with DOCSIS 3.0. Interoperability with ARRIS and other CMTS products. Automatic recovery following power failure conditions. Automatic recovery following restoration of RF cable cut conditions. Support of SNMP v1/v2c and v3 coexistence, with up to 16 permitted entries/rows.
Chapter 1: Overview Hardware Support This release provides the following hardware support. Supports ARRIS® Media Gateway/Media Player hardware. Supports an Ethernet interface to CPE. Supports a MoCA interface to CPE. (Multimedia over Coax Alliance) Supports an eSATA interface to external hard drives. Supports 8 DOCSIS 3.0 Downstreams and 4 DOCSIS 3.0 upstreams. Supports two lines of telephony.
Chapter 1: Overview ARRIS Enhanced Firmware Downloading feature (patent pending) that allows customers to match different firmware loads to multiple Media Gateway/Media Player hardware products in a single configuration file. Firmware downloads are not applied until all lines are on-hook. See Using Enhanced Firmware Loading. Secure firmware downloading, conforming to DOCSIS 1.1 and newer specifications.
Chapter 1: Overview Subscriber Interfaces The firmware supports the following subscriber interfaces: Support for LED status indicators PacketCable-compatible interfaces to data and telephony ports A web-based status monitoring interface (Media Gateway only) A web-based router configuration interface Management Interfaces The firmware supports the following management interfaces: A web-based advanced monitoring and troubleshooting interface A Command-Line Interface (CLI) accessible by Telnet or
Chapter 1: Overview PacketCable Specifications The firmware supports PacketCable 1.5 and Euro-PacketCable 1.5 specifications, and ECNs applicable to ECW39 certification. The following list shows PacketCable 1.5 specifications that apply to Media Gateway/Media Player firmware. All PacketCable specifications are available at the PacketCable web site (http://www.packetcable.com/specifications/). PacketCable Audio/Video Codecs Specification, PKT-SP-CODEC1.
Chapter 1: Overview AHS Data Caching and Proxy: The AHS provides access to Media Gateway-specific data and software images, such as EPG, VOD metadata, VOD Billing, and software updates. The Media Gateway uses the AHS proxy for all HTTP traffic. HTTPS traffic can use either the AHS proxy, or be routed to the portal bypassing the proxy. The use of caching reduces the Internet bandwidth required to support the service.
Chapter 1: Overview Data Flow The ARRIS Services Portal processes data originating from various feed partners and external data sources and the AHS caches it at the headend after the first Media Gateway requests the data. The AHS supplies the cached data to subsequent Media Gateways in that market. The ARRIS Media Gateway/Media Player is designed to minimize network impact on headend resources.
Chapter 1: Overview Conditional Access (CA) Video service entitlements Emergency alert system (EAS) alerts Pay-per-view poll requests Initializations Authentication Switched digital video (SDV) information The Media Gateway uses the DOCSIS path to interact with the AHS and the ARRIS Portal to obtain: TV electronic program information (EPG) Software updates Account information updates VOD metadata Log file uploads SNMP device-level diagnostics The Media Gateway sends HTTP requests
Chapter 1: Overview Guide Data ARRIS generates program guide databases which are downloaded from the ARRIS Services Portal to the Media Gateways.
Chapter 1: Overview Log Files Each Media Gateway keeps a copy of the daily logs on its hard drive. Each night during the scheduled check, the current log set is uploaded and sent to the portal using an HTTPS POST operation, where they are stored in the database. All log data is usually smaller than 100K bytes. Use the CSR tool to access the logs or request logs from the ARRIS NOC.
Chapter 2 Video Pre-Provisioning (Warehousing) Note: Local practices may override these general pre-provisioning procedures. This chapter describes the network architecture and process flows necessary to pre-provision the Media Gateway and Media Player for future deployment. This process is also known as warehousing. Pre-provisioning may be used to: Clear the hard drive and flash memory of returned devices to ensure that recorded content and customer-specific settings have been deleted.
General Configuration The network configuration necessary to support the warehousing processes for both Media Gateways and Media Players is shown in the following diagram. The major components of MSO infrastructure include: The billing system Headend control (Cisco DAC or Motorola DNCS) CMTS CNR or BACC infrastructure Access to the ARRIS Services Portal and headend caching server are required if the Portal is used for firmware download.
Media Gateway Warehousing Process Media Gateway warehousing takes place in two stages, Cable Modem and Video warehousing. Warehousing Process Overview The warehousing process covers devices received in any of the following ways: A newly manufactured device received at the MSO warehouse direct from the manufacturer or RMA center. A device removed from a subscriber’s home and delivered to the MSO warehouse by a technician.
b. Associate the device with the TECH buffer. c. Return the device to the warehouse. The following steps are performed at the warehouse: 1. Scan the bar code on the device and assign warehouse status to the device. 2. Connect the device to the HFC network and poll for any unbilled PPV events. 3. Disconnect the device and proceed to the Media Gateway pre-provisioning procedure.
2. Stage Cisco DNCS CableCARDs (only Cisco CableCARDs need to be staged at this point) a. From the billing system, send the pair command to the DNCS. b. If pairing is not supported from the billing system enter Gateway Host ID and CableCARD Mac Address into the DNCS. 3. Insert the paired CableCARD into the Gateway. 4. Set up a USB flash drive for Warehousing. a. Add a file called "trigger_warehouse" with no extension to the root directory of the drive.
Figure 1: During the boot process, the Gateway’s cable modem first locks onto the downstream and then the upstream, registers with the CMTS, downloads the CM configuration file, and starts the cable modem firmware upgrade. All of the MG5225 cable modem LEDs light up and become solid (not blinking) when the cable modem becomes online. The red Record light then begins to flash, indicating that the warehousing process has started.
During the cable modem firmware upgrade on the MG5225, both the downstream and upstream LEDs begin to slowly flash on and off in unison. The DCX3635 does not have any cable modem LEDs so no LED pattern showing cable modem firmware download status displays. When the cable modem download is complete, the Gateway reboots and then applies and starts the video side of the warehousing process automatically.
The following is an illustration of the LED patterns and their meanings. Phase Process not started LED sequence — — — — — Startup and normal processing • — • Error condition Process complete • • — • • • • • • — • • In the case of an error condition, the Media Gateway retries until the error condition is corrected or the device is re-booted.
Note: Media Player pre-provisioning is optional. Process Overview The warehousing process covers devices received in any of the following ways: A newly manufactured device received at the MSO warehouse direct from the manufacturer or RMA center. A device removed from a subscriber’s home and delivered to the MSO warehouse by a technician. A subscriber returned the device to an MSO contact center, which was then delivered to the MSO warehouse.
2. Scan the bar code on the device and assign warehouse status to the device. 3. Proceed to Pre-provisioning Procedure. Preparing a Subscriber-returned Device Follow these steps to prepare a Media Player returned to a retail site by a subscriber. 1. The retail site should perform the following steps: a. Remove the device from the previous subscriber’s account. b. Assign front counter status to the device. c. Return the device to the warehouse. The following preparation is performed at the warehouse. 2.
2. Connect Ethernet and power into the back of the Media Player 3. Insert the USB Drive into the USB port.
MP2000 has a USB port on the front and back and the MP2050, MP2150, and IP815 have one on the rear only. Any USB port can be used for loading the trigger file.
4. The Media Player contacts the ARRIS Portal, downloads the warehouse context settings that redirect the Media Player to the AHS (ARRIS Headend Server), and downloads the warehouse target software version. This process also deletes any previous customer settings and then reboots and downloads a second copy of the warehouse target software version. 5. The MP2000 and MP2500 Media Players both have a front LED display that reads "End" when the process is complete. 6.
MS4000 Media Streamer Warehousing Process The MS4000 Media Streamer allows a mobile client to playback video transcoded from the Media Gateway. It is an optional configuration which requires that the household account is provisioned with the “transcoder” rate code in order to use the feature. Use the following procedure to pre-provision and MS4000 Media Streamer. Note: MS4000 Media Streamer pre-provisioning is optional.
When the MS4000 Media Streamer is plugged into the Ethernet port of the Media Gateway, it will automatically upgrade to the targeted software version after update account is executed and the Media Gateway is rebooted as part of the installation process.
Chapter 3 Installing Whole Home Solution Devices ARRIS Media Gateways include both "headless" (MG5xxx) and "headed" (DCX3635) gateways. Headless gateways require at least one media player in order to play video while headed gateways can connect directly to TVs without requiring a media player.
DCX3635 Installation An installation of the ARRIS DCX3635 consists of: One DCX3635 Media Gateway One or more Media Players (only for multi-room installations) One MS4000 Media Streamer (optional) While the The MG5xxx was typically installed at or near the home demarcation point, the DCX3635 will be installed near a television display. Consider the goal of optimizing DOCSIS signal quality and the MoCA network controller when deciding where to install the DCX3635.
The DCX3635 does not support telephony. Installation Overview The installation process includes the following steps: 1. Call in to add devices to billing and provisioning tools. Verify the Media Gateway is provisioned. 2. Install a reflective MoCA filter at the house entrance. Note: Some MSOs will force MoCA as the only option for communications between Media Players and the Media Gateway. This is accomplished by a context setting called MocaOnly.
Installation Dashboard Options If a headend location and channel map have not been set on the customer account, the Installation Dashboard menu includes the following options: Location: Selects a Headend. Channel Map: After selecting a Headend, displays the Channel Map options. Confirm Changes: Saves changes made to the Location and Channel Map options. After saving the settings, the Media Player sends the settings to the Portal. If successful, the Media Player is notified.
Finishing Video Installation At this point, the Media Player and Portal automatically complete the installation. Verify the following actions and use the Diagnostics Tool if necessary to correct any problems. Note: Be sure to tune all Media Players to high bit rate channels to confirm that the installation is successful.
Stream IDs LED Sequences – Factory-default State If the MS4000 Media Streamer is in a factory-default state, it may need to download the latest software based on the hardware version and target specified by the Sling Portal. Below are the LED sequences that display when firmware updated is needed.
Chapter 4 ARRIS Contacts Technical Services For technical support on ARRIS products you can contact us by phone or on the web. By Telephone The Technical Assistance Center can be reached at: 1-888-944-HELP (4357) On the Web The Ask ARRIS web site gives you web access to service and support tools. You will need to register using your support contract ID and email address. Ask ARRIS is located at: http://www.arris.
Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.
