User's Guide

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Below are some specific tests:
3. To use the TraceRoute capability, type a destination address (domain
name or IP address) in the text box and click the
TraceRoute button.
Action If PING is not successful, possible causes are:
From the Gateway's Network
Tools page:
Ping the internet default gateway
IP address
DSL is down, DSL or ATM settings are incorrect;
Gateway’s IP address or subnet mask are wrong;
gateway router is down.
Ping an internet site by IP
address
Gateway’s default gateway is incorrect, Gateway’s
subnet mask is incorrect, site is down.
Ping an internet site by name DNS is not properly configured on the Gateway;
configured DNS servers are down; site is down.
From a LAN PC:
Ping the Gateway’s LAN IP
address
IP address and subnet mask of PC are not on the
same scheme as the Gateway; cabling or other
connectivity issue.
Ping the Gateway’s wan IP
address
Default gateway on PC is incorrect.
Ping the Gateway’s internet
default gateway IP address
NAT is off on the Gateway and the internal IP
addresses are private.
Ping an internet site by IP
address
PC's subnet mask may be incorrect, site is down.
Ping an internet site by name DNS is not properly configured on the PC, config-
ured DNS servers are down, site is down.