Operating instructions

MAINTENANCE & SERVICE
Arrakis Systems, inc. --- 6604 Powell st., Loveland, CO 80538 --- 970-461-0730 --- www.arrakis-systems.com
SERVICE (continued) 6-2d)
6.3
6-2a) TECHNICAL QUESTIONS
To have a part replaced under warranty, you must:
1) Call or write the ‘Customer Service Dept: and describe what parts need
replacement and circumstances of the failure.
2) A RMA (Return Merchandise Authorization) number will be issued.
3) Return ALL defective parts to the factory (shipping Prepaid) to the
attention of the ‘Customer Service Dept’ with a letter referring to the
replacement parts and your NAME, CALL LETTERS, ADDRESS,
DATE & RMA NUMBER.
IMPORTANT - If the defective parts are not returned within 30 days, you will be invoiced
for them and it will be assumed that they do not fall under warranty. Also, wuntil it is
cleared up, further customer service may be refused.
SPARE PARTS - A spare parts kit is provided with the console. these parts are provided
to take care of emergency failure. These parts, when use to replace failures, are not
replaced under warranty.
PURCHASED PARTS - Any Arrakis customer may purchase spare or replacement parts
from the factory at reasonable prices. Arrakis does not believe in operating it’s Customer
Support Department as a profit center and therefore charges as little as possible. We
have a fixed serivce charge tocover paperwork expenses to which we add the price of the
parts and shipping expenses.
PAYMENT OPTIONS - Parts may be purchased either by:
1) C.O.D. shipping
2) Credit Card
3) Through an Arrakis authorized dealer, who may offer terms. Arrakis does
not sell items on account or payment plan, although dealers may.
IMPORTANT - Non-payment or late-payment for parts will make it necessary to
refuse further customer service support until the issue is resolved.