Operating instructions

MAINTENANCE & SERVICE
Arrakis Systems, inc. --- 6604 Powell st., Loveland, CO 80538 --- 970-461-0730 --- www.arrakis-systems.com
SERVICE 6-2)
6.2
6-2a) TECHNICAL QUESTIONS
Arrakis Systems maintains a staff of friendly broadcast engineers, design engineers, and
technicians who have many years of in depth field experience in broadcasting. All of our
technical resources are available to you to answer installation questions, solve problems,
and repair equipment. If you have a question or problem, please feel free to call us. We
are here to help and must have your field feedback to advance and improve out product.
We can’t solve every problem, but out people are here to try.
To contact out customer service department call on weekdays ONLY between:
7am - 3:30pm (pacific time)
8am - 4:30pm (mountain time)
9am - 5:30pm (central time)
10am - 6:30pm (eastern time)
Our phone number is: 970-461-0730
Ask for ANALOG CUSTOMER SUPPORT
NOTE: COLLECT CALL WILL NOT BE ACCEPTED!
6-2b) WARRANTY SERVICE
Arrakis Systems will replace, at no charge, parts that fail due to defects in material or
workpersonship during the warranty period of the product to the original owner only.
Arrakis Systems does not warranty equipment that has failed due to improper installation,
abuse, or acts of nature. It is solely at the discretion of Arrakis Systems as to whether a
part is defective under warranty conditions. Refer to Section 7 for details.
6-2c) WARRANTY SERVICE PROCEDURE
Arrakis Systems assumes that it’s customers have on staff (or access to) competent
technical personnel and adequate test equipment. If a product fail, we will first seek to
ascertain the problem over the phone and solve it at the ‘component level’ where we find
the specific part(s) that have failed and repair or replace them. This is the least expensive
and time consuming solution for you. Depending on the circumstances and at our discre-
tion, Arrakis will replace the specific PC board that we suspect to be at fault. If replacing
PC boards does not solve the problem, then the console is to be returned to the factory
where it will be repaired (normally within 2 days) and returned to you. Return shipping
over and above the cost of UPS ground will be born by the customer.
Under NO circumstances will Arrakis Systems replace the defective console with a
new one. Under absolutely NO circumstances doe Arrakis take any responsibility
for non-factory technical expenses!!!!!!!!!