Warranty Guide

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In Canada, these warranties are offered by Armstrong World Industries Canada, LTD.
What should you do if you have a problem?
We want you to be happy with your Armstrong floor. If you’re not, call your retail store. They can answer your
questions and, if necessary, begin to process a claim. If you have further questions, please contact us at 1 800 233
3823. PLEASE KEEP YOUR RECEIPT. The receipt is required to verify proof of purchase and purchase date.
What is NOT covered by this warranty?
• Damage caused by fire, flooding or intentional abuse.
• Damage caused by vacuum cleaner beater bar, caster wheels, spiked heel shoes, and cutting from sharp
objects.
• Loss of gloss/scratching.
• Minor color, shade or texture variations between samples or printed color photography and the actual
material.
• Commercial use of residential products
• Construction or installation related damage
• Floors damaged by excessive moisture such as water leakage
• Installation defects
• Dissatisfaction due to improper maintenance
• Damage caused by improper furniture rests and floor protectors, and moving appliances across the floor
without adequate protection.
o When moving appliances or heavy furniture, lay a plywood panel on your floor and “walk” the item
across it. This protects your floor from scuffing and tears.
• Discoloration or damage caused by adhesives or floor care products not recommended by Armstrong
• Floors that are installed in other than owner occupied or tenant occupied residences
Warranty Definitions
• Wear or wear-through means loss of the floor design due to normal household use
• Normal household use means common daily activities in the home
• Manufacturing defect means a visual or construction deficiency resulting from the manufacturing process