Warranty Guide

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What Is Covered and For How Long?
The 5-year limited warranty means that for 5 years from the date of purchase, the floors listed above:
 Will not rip, tear, or gouge from normal household use. (Movement of large appliances requires special
handling.)
 Will not permanently indent when proper floor protectors are used*
 Will not wear through**
 Will not fade or discolor from heat or sunlight
 Will not discolor from moisture or underlayment panels
 Will not contain manufacturing defects
* The heavier the item, the wider the floor protectors should be.
** Wear-through is defined as loss of the floor design due to normal household use.
Limited Warranty Coverage
 Cover the flooring material from date of original purchase for the time period specified
 Apply to original purchaser for floors in owner occupied or tenant occupied residences
 Cover only floors graded as regular or “first quality”
 Are limited to one replacement floor for rip, tear, gouge or discoloration from moisture or underlayment
panels (If covered in limited warranty description above)
Limited Warranty Support
If any of the above should occur within the specified limited warranty period, we will either repair the defective
area or replace the floor with comparable flooring of similar color, pattern, and quality at our option.
The limited warranty applies to floors purchased after December 1, 2015.
What should you do if you have a problem?
We want you to be happy with your floor. If you’re not, call your retail store. They can answer your questions
and, if necessary, begin to process a claim. If you have further questions, please contact us at 1 800 233 3823.
PLEASE KEEP YOUR RECEIPT. The receipt is required to verify proof of purchase and purchase date.
NA-5918-1015