Technical data

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4.5 RETURN INSTRUCTIONS
For service, repair or replacement, please email: [e-mail].
To assist the Service Representative (SR) with determining whether or not an item is repairable, please
provide the following information:
1. Serial Number of the defective item. This is engraved on the CO-MR’ seating rail.
2. Thorough description of the malfunction, defect or damage.
3. An explanation of how the malfunction, defect or damage occurred, if known.
If the SR determines that the item is under warranty or should be returned for repair, a Return
Material Authorization number (RMA#) will be provided. RMA can be obtained via e-mail to
[e-mail]orviaphonebycallingArmasightCustomerServiceat[phone]Ext.2or
viafax[phone].
When returning the CO-MR for service or repair, the following procedures should be done to prevent
any additional damage:
1. Verify that the CO-MR is free of all contaminants, such as dirt or any other foreign material.
2. Remove the battery.
3. Place the cap over the objective lens.
4.Screwthecapintotheoutputlensthread.
5. Place the caps over the photoreceiver and LED indicator.
6. Place the CO-MR and its accessories into the shipping case.
7. Place the CO-MR and a copy of the test report or detailed description of the failure in a suitable pack-
ing/shipping container. Mark the package with the RMA#. Ship using a fast, traceable service. Ship-
ping must be prepaid by the Customer.