User Manual

74FAQs and Troubleshooting
Ultra Series 4K UHD Wire-Free Security Camera System
User Manual
Arlo Smart Alarm Detection isn’t working
Alarm detection noties you in your Arlo app when a smoke or carbon monoxide
(CO) detector’s alarm is activated. You need an Arlo Smart subscription to use this
feature (see Arlo Smart Alarm Detection on page 43).
Your camera might not detect an alarm in the following situations:
• Your alarm doesn’t emit a T3 or T4 alarm pattern.
• Multiple overlapping alarms occur.
• Echoes occur in the alarm location.
• Another noise is equal to, or louder than, the alarm.
Verify that the Arlo SmartHub is online
To determine whether your SmartHub is online, check the Internet LED on the front of
the SmartHub:
• If the LED is solid blue, the SmartHub is connected to the Internet.
• If the LED is amber, the SmartHub isn’t connected to the Internet.
If you are not at the same location as your Arlo SmartHub, log in to your Arlo account:
• If you can review the video feed from each of your cameras, your SmartHub is
connected to the Internet.
• If instead of the video feed, you see an error message (such as “SmartHub Ofine”
or something similar), your SmartHub isn’t connected to the Internet.
The SmartHub is ofine
If you’re not sure whether the SmartHub is ofine, see Verify that the Arlo SmartHub is
online on page 74.
1. Check the Ethernet cable.
Make sure that it’s securely connected to the back of your SmartHub and to your
router. Also make sure that you’re using the Ethernet cable that came with your
system.
2. Check the power adapter.
Make sure that the power adapter is securely connected to the back of your
SmartHub and securely plugged into an outlet.