User Manual

70FAQs and Troubleshooting
Ultra Series 4K UHD Wire-Free Security Camera System
User Manual
Why does one Arlo camera battery drain faster than another Arlo camera
battery?
Your Arlo Ultra camera is exible and you can use it in a wide range of environments.
Your environment might include elements that affect battery life. In some cases your
Arlo Ultra camera may use more battery life than others:
• All Arlo cameras work well in the dark. They use infrared sensors to monitor
motion in the dark. These use more battery power than cameras monitoring
motion in a well-lit room.
• Arlo Ultra cameras work well when they are as far away as 300 feet from the
SmartHub. Cameras positioned farther away from the SmartHub use more battery
power than cameras positioned close to the SmartHub.
• Your Arlo camera lets you choose the quality level of the video it records. Cameras
set to high-quality video recording use more battery power than cameras set to
low-quality video recording.
Does my WiFi environment affect my Arlo camera battery?
Yes. If you are in a noisy WiFi environment, your Arlo camera battery might drain
faster. Use a WiFi analyzer to test the WiFi noise in your environment.
Activity zones and CVR aren’t working
These features are available only while the camera is plugged in:
• Activity zones
• CVR
• Prebuffering
Note: Connecting your camera to the Arlo Solar Panel (sold separately) to charge the
battery does n’t provide AC power. To use activity zones and CVR, you must plug the
camera into an AC power outlet.
If you set up activity zones or CVR on your camera and the zones aren’t operating,
make sure that your camera is plugged in. As soon as the camera is plugged in,
activity zones, CVR, and prebuffering are available again.
Your activity zone and CVR settings persist even while the camera isn’t plugged in—
you don’t need to set up CVR or activity zones again when you plug the camera back
in. If your camera isn’t plugged in, you can’t set up CVR or use activity zones.