User Manual
29Image Quality Features
Ultra Series 4K UHD Wire-Free Security Camera System
User Manual
HEVC 4K playback supported devices
High Efciency Video Coding (HEVC) is a video compression standard that enables
you to download and stream 4K videos with ease. To use HEVC on the Arlo app, you
must use a supported device and meet the minimum requirements. Your device must:
• Run iOS 9.0 or higher (Apple devices)
• Run Android 5.0 or higher (Android devices)
• Have the latest version of the Arlo app (for mobile)
• Use a web browser that supports HEVC
Note: To check if your web browser supports HEVC, visit
https://caniuse.com/#feat=hevc.
HEVC is supported on:
• iPhone 7/7 Plus or newer
• iPad Pro or newer
• Samsung Galaxy S7/S7 Plus or newer
• Galaxy Note 8 or newer
• Google Pixel/Pixel XL or newer
• Huawei P9 or newer
• Xiaomi Mi 5 or newer
• LG G5 or newer
• HTC U10 or newer
• Sony Xperia X or newer
• Moto Z or newer
• OnePlus 3 or newer.
Start 4K streaming
You can view live video in 4K from your Arlo Ultra camera if:
• Your computer or mobile device is connected to the same local network as your
Arlo SmartHub or base station. This lets you live stream 4K content.
• You inserted a microSD card into your SmartHub and selected 4K video recording.
This lets you record all motion events in 4K quality. See Turn local 4K recording off
and on on page 61.