User Manual

Table Of Contents
54Troubleshooting
Arlo Essential Indoor Camera
User Manual
Check the Arlo app notication settings on an Android device
Make sure that you allow the Arlo app to receive push notications. The Arlo app push
notications can be disabled on iOS and Android devices.
1. Tap the Settings icon for your Android device.
2. Tap Application Manager > Arlo.
3. Make sure that the Show Notications setting is selected.
If you said no to push notications at installation
When you install the Arlo app for the rst time, to receive alerts, you must select Allow when
asked if you want Arlo to send you push notications. For iOS apps, aer you respond to this
alert, it isn’t presented again unless the device is restored to factory settings or the app is
uninstalled for at least a day.
If you said no on an iOS device, uninstall the app, wait for a day, and then reinstall it, and
allow notications. If you don’t want to wait a day before you reinstall the app, you can use
the system clock on your device to simulate a day. Set the system clock forward a day or
more, turn your device o, and then turn the device back on. Aer you reinstall the app, return
the system clock to the correct setting.
Reset the camera to its factory settings
Resetting your camera returns it to is factory settings. This means that you must follow the
Arlo app setup process to use your camera aer a factory reset. Aer a factory reset, the
camera still appears in the Arlo app, but it is disabled.
To reset your camera, while the camera is powered on, press and hold the sync button for
about 15 seconds, until the camera LED begins blinking blue, then let go.
Note: If your camera is online, you can also reset it to factory settings from the Arlo app. Tap
Device Settings > Remove Device. This requires the camera to be online.
Sync button