User Manual

51Troubleshooting
Arlo Essential Indoor Camera
User Manual
Arlo doesn’t discover your camera during setup
If you’re trying to set up and connect your Arlo camera directly to your WiFi router—without
an Arlo SmartHub or base station—and Arlo doesn’t discover your camera, here are some
things to check to identify and correct the problem.
When you’re using the Arlo app to add your camera, check the following:
• Aer you tap Add Device in the Arlo app, select Arlo Essential Indoor Camera.
• Your Arlo camera and mobile device are connecting to the same 2.4 GHz WiFi network.
Your camera can only connect to a 2.4 GHz band, not a 5 GHz band. For more information,
see Connect your mobile device to a 2.4 GHz WiFi network during setup on page 14.
• You’re entering the correct WiFi network SSID (network name) and password. The network
SSID and password are case-sensitive and must be exactly correct. You can tap the
password eye icon to view your password before submitting.
• Your mobile device and Arlo camera are within the WiFi signal range of your WiFi router.
During setup, we recommend placing your camera within 10-15 feet (3-4.5 meters) of
your WiFi router. Aer the camera is set up and connected, you can move the camera
anyplace within range of your WiFi router. For more information, see Tips for optimal WiFi
performance on page 13.
• Check the camera LED. When you press the sync button during setup, the LED blinks blue
for two minutes while the camera is being discovered, and then blinks blue fast when
it connects to your WiFi network. If the camera doesn’t connect to your WiFi network
within two minutes, it times out and the LED stops blinking. If the camera times out, press
the sync button again. Make sure that the LED blinks blue during the entire connection
process. See Check the LED on page 9.
• You hear a chime noise, which indicates your camera successfully scanned the QR code.
If you don’t hear a chime noise and need help with scanning the QR code, see Scan a QR
code during setup on page 50.
Troubleshoot Arlo Geofencing
Note: Selecting Modes > Arm All Devices or Disarm All Devices deactivates Geofencing mode.
To activate Geofencing mode, tap Modes, select your Arlo device, and then select Geofencing.
Each Arlo user has a unique setup environment. These are the most common geofencing
issues.
• Your mobile device isn’t sharing its location information with Arlo. See Prepare your mobile
device for geofencing on page 35.
• Away mode isn’t triggered when you leave because an extra mobile device that’s enabled
for geofencing is still in the Device Location. See Geofencing with multiple mobile devices
on page 36.