User Manual
Table Of Contents
- 1. Get to Know Your Camera
- 2. Get Started
- 3. WiFi Setup and Connections
- 4. Use Your Essential Indoor Camera
- 5. Modes, Rules, and Alerts
- Modes
- Select a mode
- Arm or disarm all devices
- Rules for modes
- Change motion sensitivity
- Use a rule to activate the camera’s siren
- Add a rule with an optional base station siren trigger
- Add a custom mode
- Arm only outdoor cameras connected to an optional SmartHub or base station
- Manage alerts
- Mute Notifications
- Schedule when your camera is armed
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- 6. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Camera settings
- Video Settings
- Adjust the audio settings
- Adjust the flicker setting
- Turn the Essential Indoor Camera on and off
- Restart the camera from the Arlo app
- View device information
- Remove a device from your account
- Optional SmartHub and Base Station settings
- 7. Troubleshooting
- 8. Arlo Connect
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7. Troubleshooting
Scan a QR code during setup
During setup, the camera must scan a QR code from the Arlo app when you’re adding the
camera to your 2.4 GHz WiFi network. If your camera doesn’t emit a chime sound aer
scanning the QR code, then the QR code wasn’t successfully scanned.
If your camera didn’t scan the QR code:
• If you use a screen protector on your mobile device, remove the screen protector during
QR code scanning.
• Move your mobile device farther from, or closer to the camera lens.
Position your mobile device about 6 in. (15 cm) from the camera lens, and slowly move it
closer. If that doesn’t work, try moving your mobile device farther away. You can also try
dierent angles.
• Decrease or increase the brightness on your mobile device.
Your mobile device’s brightness might be too high or low for your camera to scan the QR
code.
• Disable Dark Mode if you’re using an iOS device.
In your iOS Settings, scroll down to nd and select Display & Brightness. Choose Light
mode under the Appearance options.
• Scan the QR code in an evenly lit area.
Avoid scanning the QR code in the dark or in direct sunlight. If you are installing at night,
turn on porch lights. If your camera is exposed to direct sunlight during installation,
provide some shade.
• Try using a mobile device with a larger screen such as a tablet or iPad, if available.
• Clean the camera lens.
The camera lens might have debris or a smudge on it, hindering its ability to scan the QR
code. Try using a lint-free cloth to remove anything that might prevent the camera from
scanning the QR code.