User Manual

65Troubleshooting
Arlo Essential Series Wire-Free Camera
User Manual
Reset the camera to its factory settings
This process returns the camera to its default settings and removes it from your Arlo account.
This means that you must follow the Arlo app setup process to use your camera aer a factory
reset.
1. Press and hold the sync button for about 15 seconds, until the camera LED begins blinking
amber, then let go.
2. Ensure that the camera LED blinks amber three times.
Make sure to let go of the sync button when the camera LED begins blinking amber. If you
hold the sync button too long, you must restart the factory reset process until the camera
LED blinks amber three times aer you let go of the sync button.
Aer a factory reset, the camera still appears in the Arlo app, but it is disabled.
3. To remove the camera from the Arlo app, tap Settings, scroll down, and tap Remove
Device. Close the Device Settings page.
4. To add the camera back to your Arlo account, tap Add New Device on the Devices page
and follow the prompts to connect your camera to your WiFi network and set it up.
Power cycle and reset the camera to its factory settings
This process performs a hardware reset, which factory resets, power cycles, and shuts down
the camera. To continue using your camera, you must wake the camera and re-add it to your
Arlo account.
1. Disconnect the camera’s USB charging cable if you were using it.
2. Press and hold the sync button for about 20–30 seconds,
The camera LED lights solid blue for 2 seconds, then blinks amber 3 times.
3. Continue holding the sync button through all the LED behaviors, until you have held it for
20–30 seconds.
The camera returns to its factory settings and shuts down. For information about waking
the camera, see Use the sync button to wake the camera on page 9.