User Manual

63Troubleshooting
Arlo Essential Series Wire-Free Camera
User Manual
Make sure that your camera displays three or four bars of signal strength in the area where
you intend to install it. The camera can work when signal strength is at one or two bars, but
might go out of range intermittently due to uctuations in the environment.
Low battery
A low battery can cause the camera to stream intermittently. The Arlo app displays a message
for you to charge your camera when the charge is 15 percent or less.
Not receiving push notications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile
device. Arlo registers your device for push notication when you log in. If you used the logout
option instead of simply exiting the app, you must log back in to the app. You receive Arlo
alerts even if your device is sleeping.
Check the rules for armed modes
Check the rules in your modes. Make sure that push notication is enabled in the mode you’re
using.
1. Open the Arlo app.
2. Tap the Mode button.
3. Select your camera, or your optional Arlo SmartHub or base station, if you use one.
A list of modes displays.
4. Tap Edit
next to Armed.
5. Tap Edit
next to the rule.
6. Under Alert, make sure that the Push Notication check box is selected.
7. If you made changes, tap Save.
Check the Arlo app notication settings on an iOS device
Make sure that you allow the Arlo app to receive push notications. The Arlo app push
notications can be disabled on iOS and Android devices.
1. Tap the Settings icon for your iOS device.
2. Tap Notications > Arlo.
3. Make sure that Allow Notication is selected.