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FAQs and Troubleshooting
Base Station Is Oine
If you are not sure whether the base station is oine, see Verify That the Arlo
Base Station Is Online on page 79.
¾ To troubleshoot the base station Internet connection:
1. Check the Ethernet cable.
Make sure that it’s securely connected to the back of your base station and
to your router. Also make sure that you’re using the Ethernet cable that came
with your system.
2. Check the power adapter.
Make sure that the power adapter is securely connected to the back of your
base station and securely plugged into an outlet.
3. Try to connect to the Internet from another device that is connected directly
to your router.
Be sure to try an Ethernet-connected device, not a device that is connected
using WiFi (you can turn WiFi o on the device to make sure that the device is
connecting through the Ethernet cable). Make sure that you can browse the
Internet from this device by doing the following:
• If you cannot browse the Internet from this device, you must restore your
router’s connection to the Internet.
• If you can browse the Internet from this device, continue troubleshooting.
4. Power cycle your base station.
Unplug the power adapter from the outlet, wait one minute, and reconnect
the power adapter to the outlet. The base station takes one to two minutes
to start. When the Power LED and Internet LED light solid green, your base
station is connected to the Internet. If the Internet LED is amber, continue
troubleshooting.
5. Check your router’s DHCP settings and client list.
Make sure that DHCP is enabled and that router’s DCHP client list supplied an IP
address to the base station. (If it did, the base station appears in the client list.)
For more information, see your router documentation.
6. If you were previously able to connect your base station to the Internet but
now cannot connect, check the router’s security settings and firmware to make