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FAQs and Troubleshooting
Night Mode
• Best video. 600 kbps @ 15 fps
• Optimized. 300 kbps @15 fps
• Best battery life. 200 kbps @15 fps
Depending on the available bandwidth and how much of the buer is full, the Arlo
Pro 2 Wire-Free system either increases the bit rate or decreases the bit rate and
frame rate.
For information about setting the video quality and battery usage for your camera,
see Change the Video Quality and Battery Usage on page 61.
Activity Zones and CVR Are Not Working
The following Arlo Pro 2 features are available only while the camera is plugged in:
• Activity zones
• CVR
• Prebuering
Note: Connecting your Arlo Pro 2 camera to the Arlo Solar Panel (sold separately) to
charge the battery does not provide AC power. To use activity zones and CVR, you must
plug the Arlo Pro 2 camera into an AC power outlet.
If you previously set up activity zones or CVR on your Arlo Pro 2 camera and the
zones are not operating, make sure that your camera is plugged in. As soon as the
camera is plugged in, activity zones, CVR, and prebuering are available again.
Your activity zone and CVR settings persist even while the camera is not plugged
in—you do not need to set up CVR or activity zones again when you plug the
camera back in.
If your camera is not plugged in, you cannot set up CVR or activity zones.
Can’t See Video Streams in a Browser
The Arlo web client uses the Adobe Flash plug-in to display your camera streams
in a browser. Make sure that your browser is not blocking the plug-in and that you
are using the latest version of Adobe Flash.
Your router might be blocking the ports to which Arlo sends data. To ensure that
Arlo can stay connected, you must keep ports 443 and 80 open on your router.
To troubleshoot problems with the video stream, check for the conditions in
following sections.