User Manual

Troubleshooting
After Sales Service
On PS4
1.Make sure the sound switch on the microphone has been turned on.
2.Make sure your PS4 Setting are configured correctly. If your Microphone was detected on the
Adjust Microphone Level screen, then the headset and mic are working with the PS4 properly.
If other players still cannot hear you're in chat, check your network connection or in-game chat
settings.
3.Review your PS4 Setting to make sure they are configured as follows:O
(1)Go to "Settings" >"Devices "> "Audio Devices"
(2)Set "Input & Output Device to Headset "Connected to Controller
(3)Set "Output to Headphones" to "All Audio"
(4)Set "Volume Control (Headphones) level to maximum
(5)Select "Adjust Microphone Level and follow the on-screen instructions to calibrate your
Microphone
4.Plug the headset into a mobile phone and try making a cal. If someone is able to hear you in the
call, then the headset and microphone are working properly.
Microphone Isn’t Working
On PS4
1) Make sure that the headset is plugged securely into the headphone jack; there should be no
loose connections. Adjust or rotate the 3.5mm interface until both sides of the headphones have
smooth sound output.
2) Turn up the sound switch on the microphone
One Side of Headset Not Working
1) You MUST use the 1-to-2 3.5mm jack splitter cable to ensure that each jack is connected properly
and securely plugged in.
2) Disconnect the separate splitter cable and then connect the headphones directly. If the Issue is
resolved, with the extension cable disconnected, the splitter cable is the cause.
On PC
If you still do not work after the above operation, please contact our after-sales team, we provide
a 6-month quality warranty, you can get a full refund or resend new one （not return）to
contact us.
Or Amazon account--Orders--Order detail--Get help with order--Other issues--Write an email to us.
Our email: [e-mail]
Special Matters Needing Attention
Please Connect the Microsoft Adapter Not Included) with the 3.5mm jack for this headset to work
on an old version Xbox One/ Xbox One S controller.
Information for Xbox One User
Controller has a headset port:
Headset Adapter Not Required
Controller has no headset port:
Microsoft Stereo Headset
Adapter Required
Works straight
out of the box
Requires
Microsoft Adapter
(not included)