GENERAL DESCRIPTION................................................................................................................ 5 2 KEY PHONE SPECIFICATIONS ....................................................................................................... 5 2.1 KEY PHONE LAYOUT ............................................................................................ 5 KEY PHONE MODEL COMPARISON............................................................................... 6 KEY PHONE LED......
CALL ANSWERING.................................................................................................... 14 Internal/External Call Answering...................................................................................... 14 Internal Call Auto Answer................................................................................................. 14 Call Pick Up: Total 6 Modes .............................................................................................
Hotel Account Setting ....................................................................................................... 22 System Data Detection ...................................................................................................... 23 Digital Voice Service Setting ............................................................................................ 23 EXT. INDIVIDUAL FUNCTION SETTING .........................................................................
.9 INDIVIDUAL EXT. CIPHER LOCK/CANCEL LOCK (NOTE: CIPHERS TOTAL 3DIGITS) .. 34 4.10 EXT. INDIVIDUAL SPEED-DIALING..................................................................... 35 4.11 REDIALING OPERATION ................................................................................... 35 4.12 ACCOUNT CODE OPERATION .......................................................................... 35 4.13 RETRIEVE INTERNAL/EXTERNAL CALL FROM HOLD .......................................... 35 4.
1 General Description Thank you for choosing Syscom AV Series Key Telephone System. This Operation Manual gives clear description of all the steps for Key Telephones operation. This manual will assist you to achieve telecommunication services & management of the highest quality, so please spend some time reading this manual in detail and have a good understanding of the operation steps. 2 Key Phone Specifications 2.
Key Phone Model Comparison MODEL DESCRIPTION DSS Keys (●Available;- Unavailable) Hands free Hands free OHCA LCD Phone Display Book dialing Speaker 15 Keys ● - - - - KP20XLB Big LCD Phone 15 Keys ● - - ● - KP20XDB Deluxe Phone 15 Keys ● ● ● ● - KP20S Standard Phone 25 Keys ● - - - - KP20LB Big LCD Phone 25 Keys ● - - ● - KP10DB Deluxe Phone 25 Keys ● ● ● ● - KP70 Deluxe Phone 20 Keys ● ● - ● ● KP20X Standard Phone Key Phone LED CO Line LED(Dual
Other Function Keys Display Hands free LED Program Red 100ms on/off Conf./DND LED DND Red 250ms on/off Conf./DND LED Night Transfer Red 100ms on/off Auto-redialing Save LED Red 100ms on/off Call Forward Forward LED Red 100ms on/off Green Red Key Phone Ringing Frequency Key Phone Ringing Ext. Ringing Voice Call 250ms on/off/on Ext.
Key Phone Operation In the following Operation flow-charts: ※ Characters with textbox indicates operation steps. ※ Characters without textbox indicates status. Outgoing dialing Outgoing dialing DESCRIPTION 1. AV Series System provides two types of signals. A. DTMF dialing B. Pulse Dialing 2. System provides One-touch CO Hunting code; Refer to system program in Zone 202.
Press #4 + CO Line No.; Directed Trunk Hunting Off Hook On Hook CO Line No. Hear Dial Tone Dialing CO Hot Line Call Refer to system program in Zone 508. Off Hook Auto dialing the CO Phone No. Programmed with Zone508 Off Hook; CO Auto Hunting Refer to system program in Zone 240. ◎ Program Start-using “Off hook to auto hunt CO” ◎ To Cancel Cancel the above function Note: After programming the function of “Off hook to Auto hunt CO”, you should press “SPK” Key before calling an Extension.
Individual Speed Dialing Operation (20 sets) Regular & console operator handset Individual Speed dialing code has two types and total 20 sets. A. Numeric Key (0~9) 10 sets B. DSS Key (DSS01~DSS10) 10 sets Off Hook On Hook Dialing individual SPD number or Numeric Key (00~09) Directed CO Note: Add 0 as per programmed Numeric Key (0~9) for the individual numeric speed dial operation.
Intercom Call Intercom Call DESCRIPTION 1. AV Series system provides two kinds of Call Methods, programmed with Zone 207. A. Voice Call B. Ringing Call ---------- Default 2. During intercom operation, press“＊”to change the call method. 3. AV Series system provides two kinds of Ext. Dial Tone, programmed with Zone 208. A. Constant Tone ---------- Default B. Desultory Tone 4.During Intercom Call, LCD display as: A. Caller’s Ext. LCD: Receiver’s Ext. No. and in-use status B. Receiver’s Ext. LCD: Caller’s Ext.
Whilst Talking Function Operation Whilst Talking Function Operation DESCRIPTION SYSCOM AV Series Systems have many innovations in Key Phone operations. Please contact your SYSCOM representative for a suitable Program. E.G.: 1. Auto-Hold by paging: Press “PAGE” Key whilst talking, system will automatically hold the line. 2. Auto-Transfer by Answer-paging: Paging to auto-hold the line; After answering paging, the call will be auto-transferred to the answering-page Ext. 3. Auto Pick-Up. 4.
Retrieve Call From Hold Pick up the on-hold CO/Ext. Line and answer the call. ◎ Retrieve Internal Call: Hold/Exclusive Hold Off Hook The DSS Key which the On hold Ext. No. belongs to Answer the on hold call ◎ Retrieve External Call: Hold/Exclusive Hold Off Hook The DSS Key which the On hold CO Line belongs to Answer the on hold call #401~#4XX Directed CO Line Note: Normal Hold Answer: Every Ext. Phone can retrieve this on-hold CO/Ext. Line.
Call Answering Call Answering DESCRIPTION There are 5 types of Call Answering as below: 1. Internal Call Answer 2. External Call Answer 3. Door Phone Answer 4. Answer paging (Refer to Chart 6) 5. Special Answer Call Pick Up Internal/External Call Answering Answer the Call Off Hook Ext. Phone Ringing Hans free Speaker Internal Call Auto Answer Only the key phones with hands free speaker have this function.
* ◎ Directed Ext. Pick- Up: Pick up a directed ringing extension. (External/Internal Calls) Other Ext. ringing * Off Hook Directed Ext. Pick-Up 2 Ringing Ext. No. ◎ Directed CO Line Pick-Up: Pick up the call of the directed CO Line.(External/Internal) Any CO Call in 2 Ringing CO * Off Hook Line No. Directed CO Line Pick-Up ◎ CO Line Auto Pick-Up: Refer to system program in Zone 506-ST-06.
Operation while Dialing Busy Extension Operation while dialing busy extension DESCRIPTION Many functions of AV Series products should be coordinated with System Program setting, so please contact your SYSCOM representative for a suitable Program. 3.5.1 Internal Automatic Recall While calling an extension and hearing busy Tone, you may use the function “Internal Automatic Recall”. ◎ Leave-message: coordinated with system program in Zone 500, 501. Receiver’s Ext. Busy/No Answer Call an Ext.
3.5.3 Barge-In Refer to system program in Zone 504-ST-01. Call an Ext./Hunt CO Hearing Busy Tone OPER Barge In Note: 1. Barge-In has different levels. The superior level can leave message for the subordinate level, as well as the equivalent levels can leave messages for each other. 2. It gives a warning tone when barge-in. 3. System provides Tri-Parties conference function after barge-in. 3.5.4 Monitoring Refer to system program in Zone 504-ST-02. Call an Ext.
Paging Function Paging DESCRIPTION 1. AV Series Systems provide one-touch function for Paging. 2. AV Series Systems provide 5 types of traditional paging modes. 3. AV Series Systems also provide one type of special paging function: CO Auto Paging. 4. Paging function starts with an Indicator Tone lasting 1sec. All Internal & External Zone Paging Off Hook All Internal & External Zone Paging Note: “Page” Key can be set as “All Internal & External Zone Paging”. Refer to System Program in Zone 500.
Directed External Zone Paging Internal Zone Number (1~8) Off Hook Directed Internal Zone Paging Max: 8 Groups. Refer to “External-Grouping” External Zone Number (1~8) Off Hook Directed External Zone Paging CO Auto-Paging Coordinated with Voice Service Card CO Call in Voice Service Answer Page-Password CO Auto Paging Note: 1. This function must be coordinated with Voice Service Card. 2.
Conference Calls Secret Conversation Release/Conference Calls/Three-party Conversation DESCRIPTION 1. Secret Conversation Release: Ext. whilst talking with Ext. /CO, permits a 3rd party extension to join the conversation. 2. Conference Calls: Ext. whilst talking with Ext. /CO, calling other Ext. /CO to join the conversation. 3. Tri-parties Conversation: Ext. whilst talking with Ext. /CO, talking with other two CO lines by turn.
Additional Function Operations Other Function Operations DESCRIPTION Additional functions include: Outgoing Dialing Signal Switch, Intercom Call Auto-answering, Back-ground Music, OHCA Enable, Baby Monitoring, Surroundings Monitoring, System Data detection, Voice Service Setting…… Outgoing Dialing Signal Switch (DTMF/ Pulse) Only provides changing Pulse signal to DTMF signal Hunt CO Pulse Signal changes to DTMF Intercom Call Auto-answering Key Phone with hands free Speaker provides this function.
Off Hook Call Announcement (OHCA) Only Phones with hands free Speaker permit this function. Call an Ext. with OHCA Hearing Busy Tone OHCA Enable Note: An OHCA Phone’s Conversation-Circuit includes one set of Handset and one set of Microphone Speaker. Baby Monitoring Baby-room Ext. Off Hook Baby Monitoring Enable Note: 1. After Baby-room Ext. (with hands free speaker) is listening-enabled, any other extension can monitor the baby-room by calling the baby-room Ext. 2.
System Data Detection Only LCD Phones permit this function. On Hook System Data Detection Note: During the System Data Detection, different systems give different messages by pressing “TRF/FL” key continuously. ◎ LCD Displays as below: System Brand System Model: AV-20/AV-48/AV-64/AV-96/AV-256 System Program Status: (S: programmed not, U: programmed) SYSCOM AV-XXX X VER:NNN PORT:NN Local Ext.
Ext. Individual Function Setting Ext. Individual Function Setting DESCRIPTION Ext. Individual Function includes: Account Code, Ext. Call Forwarding, Ext. password-protection and other common-use optional settings. Account Code Operation Refer to system program in Zone 403. On Hook Enter Account Code Auto hunting CO; Can access a Restricted Line Note: Local Telephone sends out a warning tone for password error. At the same time, LCD displays “Restricted”. Ext.
◎ Call Forward--Busy/No Answer: Ext. No. Finished Setting On Hook DSS Key ◎ Call Forwarding Follow Me: This function permits you to place your forwarding instructions from other extension to your own extension. Ext. No. Finished Setting On Hook DSS Key ◎ Cancel Call Forwarding: To cancel any mode of Call-Forward. On Hook Local Ext. No. Finished Setting Individual Ext.
3.9.4 Standard Function Free Programming ◎ Standard Function “One-Touch” Setting: to define DSS16~25 as Individual one-touch function key. ◎ Program On Hook DSS Key 16~25 Function Steps Setting Finished Setting Note: Maximum 5 steps can be programmed. ◎ To Cancel On Hook The DSS Key which to be canceled Setting Cancel Setting ◎ One-Touch Function Defined by System: Refer to system program in Zone 500. Digital Volume/Frequency Control ◎ Ext. Ringing Volume Adjustment: 8 different Volume levels.
Console’s Local Alarm/System Time Setting An LCD phone is recommended to be used as a console. ※: “9” means to adjust the console’s Local Alarm Clock; “# “means to adjust the System Time. Enter Setting Value On Hook Finished Setting Enter Setting Value Note: 1.
Common Ext. Local Alarm Setting LCD Displays as Chart 3.9.6 (LCD Display for “Console’s Local Alarm Clock setting”). On Hook Enter Setting Value Finished Setting System’s Program Setting Please refer to Zone 301 P=1 for System Program Entering Password setting. On Hook Enter Password Finished Setting No Password Protection, Press “save” Key directly Note: Please refer to the “System Program Manual” for System Program Details. Ext. “USER HELP” On Hook Enter “USER HELP” Note: 1.
System Service Grade Setting System Service Grade Setting DESCRIPTION 1. Only consoles can use this function. (Refer to system program in Zone 306) 2. System Service Grade includes: ＊ Day Service ＊ Night Service 3. There are 2 modes to switch the service grade: ＊ Auto Switch Mode ＊ Manual Switch Mode 4.
Characteristic Functions Characteristic Functions DESCRIPTION 1. Calculator Function System provides Calculator Function under all status. 2.
◎ Missed/Received/Dialed Calls Thumb Through the Phone No. Missed/Received/Dialed Searching Status Delete the current No. Dialing the current No. Added to the directory (Refer to “Add/Edit Contact)” ◎ Search Name “Search Name” Inquire Status Enter Name by Pressing Corresponding Numeric Keys Move the cursor to the next Character Delete the Current Character Thumb Through the Similar Names Dialing the current Corresponding Phone No.
◎ Add/Edit Contact “Add Contact” Edit Status Select Edit Object (Name/Number) Move the Cursor Enter Edited Name/Number by pressing Numeric Keys Delete the Current Character Save Number Go on Editing Go back to the Main Menu ◎ Edit Similar Numbers Complete Number Research Status Thumb Through the similar Numbers Delete the Current Number Dialing the current Number Edit the current Number (“Add contact”)
4 SLT Function Operations SLT Function Operations DESCRIPTION All SYSCOM AV series Systems provide SLT standard ports which can be connected to any SLT-Port products. E.G.: Wireless SLT, MODEM, FAX, Recorder\ Auto attendant, Voice Mail…… 4.1 Directed Trunk Dialing CO Line No. Off Hook Dialing 01~XX 4.2 CO Auto Hunting Auto Hunt CO Off Hook 4.3 Ext. to Ext. Calling Off Hook 4.4 Ext. No. Console Calling CO/Ext. On Hold Whilst Talking 4.6 Station Dialing Ext. Console Calling Off Hook 4.
4.7 Call Forward Program/Cancel ◎ Program Off Hook Ext. No. Call Forward--All Ext. No. Call Forward--Busy Ext. No. Call Forward--No Answer Ext. No. Call Forward--Busy/No Answer Ext. No. Call Forwarding--Follow Me ◎ To Cancel Off Hook 4.8 Local Ext. No. Cancel Call-Forward Do-Not- Disturb Program/Cancel ◎ Program Off Hook DND Programmed ◎ To Cancel Off Hook 4.9 DND Cancelled Individual Ext.
4.10 Ext. Individual Speed-Dialing Speed-dial Code: Program: 0~9 Operate: 00~09 ◎ Program CO Line No. Speed-Dial Code Off Hook 0~9 CO Telephone No. Finished Setting Note: CO Line No. -00: Any CO Line 01: CO Line 1 02: CO Line 2 ◎ Operate Off Hook Speed-Dial Code Auto Hunt CO; Dialing 00~99 4.11 Redialing Operation Off Hook 4.12 Auto Hunt CO; Redialing Account Code Operation Refer to system program in Zone 403. Off Hook 4.
4.14 Conference Calls/Tri-Parties Converse Talk with an Ext. Talk with a CO 4.15 HOLD Operation HOLD Operation Call another Ext./CO Call another CO Conferencing HOLD Operation Switch Between 2 External Calls Tri-Parties Converse Extension Alarm Setting To cancel Alarm, Enter the setting value 000000.
AV Series Key Phone Operation Manual
DOC : Key Phone Operation Manual Edition Version: 1.
