Instructions / Assembly
Problem 1: The toilet is not ushing.  Solutions: 
1.  You will need to turn off the 
water supply and disconnect 
the supply line. Also, inspect all 
of the washers.
2.  The length of the ush button 
pushrod needs to be adjusted 
as needed. 
3.  Open the water supply valve by 
lifting the tank ller oat and let 
the toilet tank ll.
Possible Causes: 
1.  The supply line is blocked.
2.  The ush button pushrods are 
not contacting the ush valve. 
3.  The water supply valve is closed.
Problem 2: The toilet leaks.  Possible Causes:
1.  The drain socket ange is loose. 
2.  The water supply hose is not 
connected correctly.
Solutions: 
1.  Make sure that the bowl and 
oor connection are connected 
properly, and make sure the 
toilet bowl is secured correctly.
2.  Disconnect and reconnect the 
water supply hose. Plumbers 
tape may be needed. 
Problem 3: The toilet ush is weak. Possible Causes:
1.  The supply valve is partially 
closed. 
2.  There is clogging in the strainer.
3.  The water level in the toilet bowl 
is too low.
4.  The trapway and/or the vent 
and/or the drain pipe are 
partially clogged.
Solutions:
1.  Fully open the supply valve. 
Ensure that the water supply 
line size is the correct size. 
2.  The strainer, inside the valve 
shank, needs to be cleaned 
(even if it is new). 
3.  Make sure the rell tube is 
connected with the overow 
tube. 
4.  You need to eliminate the 
obstruction. You may need the 
assistance of a professional 
plumber.
Problem 4: The toilet will not shut 
off. 
Possible Causes:
1.  The apper and/or the ush 
valve are deformed or worn out.
2.  The pushrods holding the ush 
valve open are too long.
Solutions: 
1.  Turn off the water supply. Now, 
replace the ush valve gasket.
2.  Adjust the length of the 
pushrod as much as needed. 
TROUBLESHOOTING 
& SOLUTIONS
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