User Guide
i Copyright © 2001 by ArialPhone L.L.C. All rights reserved. No part of the contents of this guide may be reproduced or transmitted in any form or by means without the written permission of ArialPhone L.L.C. ArialPhone L.L.C. has made every effort to verify the accuracy of the information contained herein, and all information is believed accurate at the time of publication. However, no liability, express or implied, is assumed by ArialPhone L.L.C.
Contents ABOUT THIS GUIDE ..................................................... iv GETTING STARTED...................................................... 1 Introduction to ArialPhone.......................................................................................................................... What does a conversation with ArialPhone sound like? ............................................................................. How does ArialPhone know what I’m saying? ...............................
Adjusting the volume.................................................................................................................................. • Changing the volume of phone conversations ..................................................................................... • Changing the input volume with the Microphone Wizard .................................................................... • Changing the volume of ArialPhone responses ............................................................
About This Guide iv Welcome to ArialPhone, your new hands-free, voice-activated telephone. This User Guide contains step-by-step instructions to help you place and take calls with ArialPhone right away. It also provides detailed reference information that you can refer to as you use ArialPhone. You can find the information that you want by browsing the Contents or searching through the Index. Click a topic in the Contents or a keyword in the Index to go directly to the page that it appears on.
Getting Started This section explains how ArialPhone works and describes how to install the ArialPhone software and assemble the ArialPhone hardware. INTRODUCTION TO ARIALPHONE ArialPhone is a wireless, voice-activated telephone that fits over your ear and enables you to place and take calls through voice commands. All you have to do is tell ArialPhone to call someone whose contact information is stored in your contact manager and ArialPhone dials the number.
everything that you say. Refer to the section How can I improve the accuracy of voice recognition on page 2 for tips on using ArialPhone effectively. Refer to the Appendix, ArialPhone grammar on page 28 to view the list of valid commands. HOW CAN I IMPROVE THE ACCURACY OF VOICE RECOGNITION? Here are some steps that you can take to achieve a higher accuracy rate with ArialPhone: • Provide phonetic spellings for names that are spelled differently than they’re pronounced.
WHAT’S IN THE BOX? ArialPhone comes with these components: 1 CD jacket with two CDs— • Program installation CD that contains the ArialPhone software, this User Guide in PDF format, and Adobe Acrobat Reader • Getting Started CD that contains demonstration videos 1 Getting Started guide sheet 1 Quick reference card 1 Warranty card 1 ArialPhone Base Station 1 Earset 2 Rechargeable batteries 2 Left ear Earhooks (small and medium) 2 Right ear Earhooks (small and medium) 1 Headband with small foam ear cushion att
INSTALLING ARIALPHONE WHAT DO I NEED TO KNOW? • The installation process comprises three phases: • Installing the ArialPhone software • Assembling the ArialPhone hardware • Configuring ArialPhone. • You must install the ArialPhone software before you connect the Base Station to your computer’s USB port. INSTALLING THE ARIALPHONE SOFTWARE WHAT DO I NEED TO KNOW? • You can charge the ArialPhone batteries while you run the installation program.
To change information that you entered during a previous step of the wizard, click BACK to move back step-by-step through the installation process. 3. Assemble and connect the ArialPhone hardware. ASSEMBLING THE ARIALPHONE HARDWARE WHAT DO I NEED TO KNOW? • Install the ArialPhone software before you connect the ArialPhone Base Station to your computer’s USB port. • The Base Station works with one and only one Earset at a time. The process of associating the Base Station with the Earset is called parking.
TO ASSEMBLE THE ARIALPHONE HARDWARE— 1. Set up the Base Station: • Plug the RJ-11 phone cord into the phone jack on the back of the Base Station. • Plug the USB cable into the USB port on the back of the Base Station. • Plug the power supply into the Power port on the back of the Base Station. 2. Connect the Base Station: • Plug the RJ-11 phone cord into a phone jack.
CONFIGURING ARIALPHONE WHAT DO I NEED TO KNOW? • The first time you launch ArialPhone, you select a contact manager to use with ArialPhone, configure the Earset’s microphone for use with the voice recognition engine, and specify dialing properties. • You can change your initial configuration settings at any time. TO CONFIGURE ARIALPHONE— 1. Specify initial configuration settings by following the on-screen instructions. Step name Purpose Initial Configuration Starts the configuration process.
MAKING YOUR FIRST CALL WHAT DO I NEED TO KNOW? • The battery in the Earset must be charged. • The ArialPhone hardware must be connected to your computer. • ArialPhone must be active on your computer. The ArialPhone icon appears in your system tray when ArialPhone is active. • If you want to call by name, the person must be entered as a contact in your contact manager with at least one phone number listed. • You must wear the Earset, either with the headband or Earhook, to make and take calls.
ASSEMBLING AND ADJUSTING THE EARHOOK WHAT DO I NEED TO KNOW? • • • • • Consider wearing the Earhook only after you’re comfortable using ArialPhone. The Earhook can be worn on either ear. Earhooks come in two sizes: Small and Medium. ArialPhone provides two Earhooks in each size for each ear. You can view a video that shows you step-by-step how to assemble the Earhook and adjust the fit. View the video named Assembling and adjusting the Earhook on the Getting Started CD.
Up and Running 10 This section explains how to increase the effectiveness of phone communications with ArialPhone. It also provides step-by-step instructions for using ArialPhone’s features and functions. STARTING ARIALPHONE WHAT DO I NEED TO KNOW? • As part of the installation process, ArialPhone installed a shortcut on your desktop. You can double-click the ArialPhone icon to start ArialPhone.
ARIALPHONE MENU WHAT DO I NEED TO KNOW? 11 The ArialPhone menu enables you to access ArialPhone settings and functions through these commands: Click this command... To... Display information about your version of ArialPhone—the software running on your computer, the Earset, and the Base Station. If you call ArialPhone Technical Support, you may be asked to provide this information. Help Open the ArialPhone online help system, where you can find information to help you use ArialPhone.
ARIALPHONE MONITOR WHAT DO I NEED TO KNOW? 12 • The ArialPhone Monitor displays a record of your interaction with ArialPhone. This record can be particularly helpful as you learn to use ArialPhone. • The ArialPhone Monitor is displayed automatically when you start ArialPhone, unless you clear the Display on Startup box. TO DISPLAY THE ARIALPHONE MONITOR— 1. Right-click in the system tray. 2. On the ArialPhone menu, click ArialPhone Monitor.
• If you experience problems issuing a complete command, break it up. The example describes a call that the caller breaks into three separate sections and assumes that Tell Me confirmation is set for names. Press the Action Button•. Listen for the Ready Tone. Call. Whom would you like to call? Tom Jennings. At which location would you like to call Tom Jennings—home, office, or mobile? Office. Calling Tom Jennings at office. Connect to Tom Jennings.
SPECIFYING ARIALPHONE CONFIGURATION SETTINGS WHAT DO I NEED TO KNOW? 14 • There are three types of configuration settings: voice response settings, dialing settings, and diagnostic logging settings. • Voice response settings determine the level of response you receive when you interact with ArialPhone. • Dialing settings specify how ArialPhone interacts with your phone system to dial a call to another area code or to access an outside phone line.
TO SPECIFY ARIALPHONE DIALING SETTINGS— 1. 2. 3. 4. 15 Right-click in the system tray. On the ArialPhone menu, click Options. On the Configuration Options box, click the Dialing tab. Specify the following information. • To answer a call, dial. If you must dial a number to be connected to an incoming call, type it here. • Default Call Location.
• ArialPhone signals you when the battery power is low with a single beep tone. It repeats this beep every 60 seconds until the battery’s power is completely out. • Charge both batteries every night. TO RECHARGE A BATTERY— 1. Remove the battery from the ArialPhone Earset. 2. Position the battery about two-thirds of the way down in one of the charging slots on the ArialPhone Base Station. 3. Push down to slide the battery in place. 16 TO REPLACE A BATTERY— 1.
ENTERING AND MAINTAINING CONTACT INFORMATION 17 ArialPhone is not a contact manager. Instead, ArialPhone accesses the names stored in Microsoft Outlook, Microsoft Outlook Express, or the Windows Address Book when you issue the Call command. Therefore, any contacts that you want to call by name through ArialPhone must be listed in your contact manager. ArialPhone dynamically updates its voice recognition engine when you add entries to your contact manager.
SPECIFYING PHONETIC SPELLINGS WHAT DO I NEED TO KNOW? 18 • ArialPhone’s voice recognition engine tries to match the sound of the names that you say with the way names are spelled in your address book. This process is called pattern matching. • Names that are pronounced differently than the way that they’re spelled can decrease the accuracy of voice recognition.
IMPORTING CONTACT LISTS WHAT DO I NEED TO KNOW? 19 • If you currently use a contact manager other than Microsoft Outlook 98 or higher, Microsoft Outlook Express, or the Windows Address Book, you can import that contact list or address book into one of these programs. For example, if you use Goldmine or Act! as your contact manager, you can format your contact list for export and import the file to Microsoft Outlook, Microsoft Outlook Express, or the Windows Address Book.
PLACING CALLS WHAT DO I NEED TO KNOW? 20 • When you dial by number, you can say numbers in the hundreds or thousands. For example: • Dial 555 twenty-two hundred • Dial 555 4 two hundred • Dial 555 three thousand • Dial eight hundred 555 one thousand. • ArialPhone provides several ways for you to place a phone call: • By stating the name of a person in your phone book • By stating the name and location of a person in your phone book • By stating the phone number of the person you want to call.
ENDING A CALL 1. When you are ready to hang up, press the Action Button•. 2. Listen for the Ready Tone. 3. Say Hang up. DIALING AN EXTENSION 21 WHAT DO I NEED TO KNOW? • Although you can append extension numbers to a phone number in your address book, ArialPhone does not automatically dial phone extensions. • The Press command enables you to dial extensions up to five digits long. TO DIAL AN EXTENSION WITH THE PRESS COMMAND— 1. 2. 3. 4. 5. 6. Press the Action Button•. Listen for the Ready Tone.
MAKING A 3-WAY CALL WHAT DO I NEED TO KNOW? 22 • Your local phone company must support three-way calling and you must subscribe to the service before you can use this function. • You can call by name or dial by number. • When you press the Action Button• and say Hang up, you disconnect from both of the other parties to the call. TO MAKE A 3-WAY CALL— 1. Connect to the first person you want to call: • Press the Action Button•. • Listen for the Ready Tone. • Say Call name or Dial number. 2.
ADJUSTING THE VOLUME WHAT DO I NEED TO KNOW? 23 • There are three volume adjustments that affect ArialPhone. Each volume adjustment addresses a specific volume setting: • Phone conversations. The Earset volume level—what you and the other party to the call hear—is controlled by the Volume Up and Volume Down commands. • Input volume. The volume level of your commands and responses to ArialPhone is controlled by the Microphone Wizard settings. • ArialPhone responses.
CANCELING A COMMAND WHAT DO I NEED TO KNOW? • You can end an interaction with ArialPhone at any time. • The Cancel command won’t disconnect you from a call. TO CANCEL A COMMAND SESSION— 1. Press the Action Button•. 24 2. Listen for the Ready Tone. 3. Say Cancel. ArialPhone confirms the end of this interaction with a tone. You can press the Action Button• to begin a new interaction. PAGING THE EARSET WHAT DO I NEED TO KNOW? • Don’t page the Earset when you are wearing it.
Troubleshooting 25 ARIALPHONE DOESN’T UNDERSTAND MY COMMANDS. 1. Is the battery dead or very low? Replace the current battery with a fully charged battery. 2. Are you issuing a valid command? Refer to page 28 for a list of valid commands. 3. Did you take steps to improve voice recognition? Refer to page 2 for tips on improving voice recognition. 4. Is the microphone volume level high enough to transmit commands effectively? Refer to page 23 for instructions on adjusting the microphone volume. 5.
Safety Information WHAT DO I NEED TO KNOW? 26 • ArialPhone operates in the 900 MHz band and employs a sophisticated digital spread spectrum scheme for maximum clarity, security, and resistance to interference. • ArialPhone operates at a power level that is just 20% of the power emitted by a cell phone, so it is safe to use. In addition, ArialPhone does not use a microwave frequency for its radio transmitter. CARING FOR YOUR PHONE • Take care not to bend the Base Station antenna.
FCC PART 68 AND IC CS-03 27 This equipment complies with Part 68 of the FCC rules and Industry of Canada IC CS-03. The Base Station bears a label on the bottom of the base which contains the FCC registration number and the ringer equivalence number (REN). If requested, this information must be provided to the telephone company. This equipment uses the following standard jack types for network connection: RJ-11. This equipment contains an FCC compliant modular jack.
APPENDIX: ARIALPHONE GRAMMAR This section lists the commands in the ArialPhone grammar. Say... To...
INDEX A B abbreviations, in names...............................16 Base Station 29 Answer command........................................19 connecting to your PC............................5 answering calls ............................................19 setting up................................................5 ArialPhone batteries commands ............................................28 charge indicators..................................15 components ..........................................
INDEX commands 30 D Answer ..................................................19 default call location......................................15 Call........................................................20 Dial command..............................................20 Cancel ..................................................24 dialing extensions ........................................21 Dial........................................................20 dialing settings..................................
INDEX 31 I N input volume, adjusting ...............................23 numbers, saying ..........................................20 installing ArialPhone O charging batteries .................................4 outside line, obtaining .................................15 configuring..............................................7 contact manager ....................................7 Earset......................................................5 inserting batteries ...................................
INDEX name recognition..................................25 reception...............................................25 voice recognition ..................................25 volume ..................................................25 V voice recognition improving accuracy................................2 pattern matching ....................................2 troubleshooting .....................................25 voice response settings...............................14 volume adjusting .....................
