User`s guide

252 BD FACSAria II User’s Guide
Electronics Troubleshooting
Observation Possible Causes Recommended Solutions
“Cytometer
Disconnected” in
Cytometer window
Cytometer power is off Turn on the cytometer main
power.
Communication failure
between workstation and
cytometer
•Exit the software and then
restart it.
•If restarting does not work,
reset the cytometer electronics:
switch off the main power, wait
10 seconds until the system is
fully depressurized, and then
switch the power back on.
•Restart the computer and the
cytometer.
Ethernet cable between
workstation and cytometer is
disconnected
Unplug and then plug in the cable
connectors and make sure they are
secure.
IP address changed Enter the correct IP address. Call
BD Biosciences for assistance.
“Master DAQ
Overflow” in
Cytometer window
Event rate is too high Decrease the event rate or verify
the threshold.
Dirty flow cell Clean the flow cell. See Clean
Flow Cell on page 188.
“Cytometer not
responding” in Status
tab
Unknown Perform the suggestions for a
communication failure, above.