Specifications

5
TROUBLE SHOOTING
PROBLEM
CAUSE
SOLUTION
1
Can I get a replacement key/
extra key?
Replacement keys are not
available due to security reasons.
2
The keypad becomes
inoperable.
Low or depleted batteries
Use override keys and replace
batteries.
3 My PIN works and the green
LED lights, however, the safe
won’t open.
Low batteries. Will operate the
keypad but not the lock relay.
Use override keys and replace
batteries.
4
I have lost the keys and
forgotten the PIN number, can
I obtain spare keys.
If the safe cannot be opened
properly then you will need to
forcibly open it.
5
I am experiencing problems
using the back up key; it is
unable to slide smoothly into
the keyhole.
Spray inside the key hole with rust
remover (e.g. WD40), leave for a
few minutes and the try again
6
We recently changed the
batteries in the safe, the safe
has reset the code itself, and
the code I’ve been using is no
longer valid?
If the batteries are completely
depleted for more than a day
then the safe will not retain the
code.
Try the factory default code 159
or use the override key; then refer
to the user manual to reset your
original code or to enter a new
code.
7 The red and green LED lights
simultaneously when the
correct PIN is entered.
The batteries are depleted. Immediately replace the batteries.
8
The batteries I bought don’t fit
the safe?
Batteries can vary in size.
Try another brand.
9 When I use the override key, I
can’t open the door.
Ensuring that you are turning the
key anti-clockwise, holding it in
that position and then turn the
locking knob clockwise to release
the catch.
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