User manual
ARECONT VISION USER MANUAL 88
Arecont Vision 425 E Colorado St, 7
th
Floor Glendale, CA 91205 8/1/2012
www.arecontvision.com
26. When I attempt to update the firmware on the Arecont Vision camera with the firmware update option I
receive the “Ack Timeout” message. Why do I get this error?
If you get the timeout message take the following steps:
Make sure that no application, aside from FirmwareLoader.exe, is accessing the camera
during the update
Make sure that the camera is connected via switch and not with a cross-over cable
Re-run AV Installer prior to the upgrade to make sure the camera is accessible and there is
no IP conflict
27. Do Arecont Vision cameras support multicast?
All single sensor H.264 cameras support multicasting.
28. Are there any moving mechanical parts in the AV3130?
The AV3130 does not have any mechanical moving parts inside.
29. What is Ethereal or Wireshark and where can I get it?
Ethereal or Wireshark are network protocol analyzers. Ethereal can be downloaded at
http://www.ethereal.com/. Wireshark is available at http://www.wireshark.org/.
30. How do I reset the camera settings to the original factory configuration?
Resetting the Arecont Vision camera to its original configuration can be achieved through the built-in
web interface. To reset the Arecont Vision camera open your web browser and type
http://ip_address/set?params=factory
Replace “ip_address” with the camera’s current IP address.
31. How can I download the latest copy of AV100 and this manual?
The latest copy of the software and manual are available as of this manual revision from
http://www.arecontvision.com under Support, in the Product Literature/Downloads section.
32. How can I obtain an RMA for a camera?
Initial RMA requests should be directed to the vendor from whom you purchased your camera. Your
vendor may be capable of processing your request directly, resulting in a quick turnaround time for a
replacement camera. If this is not possible, please fill out a support request on
http://support.arecontvision.com/ and a support representative will follow up to verify your claim prior
to issuing an RMA number. Please do not ship a camera back to Arecont Vision without an approved
RMA number or your return will be severely delayed in processing.