User manual

ARECONT VISION USER MANUAL 85
Arecont Vision 425 E Colorado St, 7
th
Floor Glendale, CA 91205 8/1/2012
www.arecontvision.com
and has better low-light sensitivity than the 3-mega pixel product, AV3100. If that still does not yield
sufficient low-light performance then, the user should consider the AV3130 day-night camera that
uses a monochrome sensor in low light conditions and is sensitive to 0.00 lux. Or consider
installation of 3
rd
party 850nm Infrared illuminators.
Figure 35. Exposure menu
12. What information can I provide to AV customer support for a faster response to my issues?
- Arecont Vision camera MAC address and firmware release (shown in the About dialog box).
- Switch connecting the camera to the network make & model number.
- Type of network cable e.g. Cat 5e (min and max distance of run)
- Type of power used (VDC, milliamps, Watts) or POE
- Computer Information:
- 100base-T or Gigabit card
- CPU speed, RAM, Video Card specs
- Hard disk size, and available free space.
-Please provide the lmlog.dat file and localmachine.ini file. This file can be found in XP under
“C:\Documents and Settings\All Users\Application Data\Video” and in Vista under
“C:\Users\(YourUserName)\ApplicationData\Video Application” Or
“C:\Users\(YourUserName)\AppData\Local\VirtualStore\ProgramData\Video Application”