User's Manual
ARCXTEND 5.8 GHZ USER MANUAL – R1.0, ISSUE 1
Copyright 2005 Arcwave, Inc. 65
Event Syntax Event
Message Text
Severity Customer
Symptom
Explanation of event /Corrective Action What will the Customer
Experience
AR300 DCE Unlocked
or Error
The Control
module has
lost lock
Critical Modems on the
ARCXtend
system lose sync
The Control module has lost lock.
From the NOC, clear alarm and reset the Hub using the
Reset ARCXtend command located on the ARCXtend
Maintenance page. If this doesn’t clear up the problem then
refer problem to the field for local troubleshooting.
In the field, reset power on unit & check if condition goes
away. If not troubleshoot accordingly.
Lost of traffic, system
outage
AR300 Upstream
(Receiver) Unlocked or
Error"
The Upstream
module has
lost lock.
Critical Modems on the
ARCXtend
system lose sync
The Upstream module has lost lock.
From the NOC, clear alarm and reset the Hub using the
Reset ARCXtend command located on the ARCXtend
Maintenance page. If this doesn’t clear up the problem then
refer problem to the field for local troubleshooting.
In the field, reset power on unit & check if condition goes
away. If not troubleshoot accordingly.
Lost of traffic, system
outage
AR300
Downstream(Transmitt
er) Unlocked or Error
The
Downstream
module has
lost lock.
Critical Modems on the
ARCXtend
system lose sync
The Downstream module has lost lock.
From the NOC, clear alarm and reset the Hub using the
Reset ARCXtend command located on the ARCXtend
Maintenance page. If this doesn’t clear up the problem then
refer problem to the field for local troubleshooting.
In the field, reset power on unit & check if condition goes
away. If not troubleshoot accordingly.
Lost of traffic, system
outage
Local Parameter
Modification
Notification
There has
been a change
in the
parameters on
the control
module
Normal A change in
parameters is
made via CLI or
by the control
module
There has been a change in the parameters on the control
module/ Do nothing - it's an informative alarm
No impact, informational
only. Note changes
made via CLI may be
reset upon reboot of
unit.
Table A-2 Arcwave Alarm Definitions