User's Manual
ARCXTEND 5.8 GHZ USER MANUAL – R1.0, ISSUE 1
Copyright 2005 Arcwave, Inc. 64
Arcwave Alarm Descriptions
Event Syntax Event
Message Text
Severity Customer
Symptom
Explanation of event /Corrective Action What will the Customer
Experience
AR300 System Lock
Lost
The Unit has
lost lock in the
Upstream or
Downstream
Critical Modems on the
ARCXtend
system lose sync
The transmitter or receiver module (or both) has lost lock.
From the NOC, clear alarm and reset the Hub using the
Reset ARCXtend command located on the ARCXtend
Maintenance page. If this doesn’t clear up the problem then
refer problem to the field for local troubleshooting.
In the field, reset power on unit & check if condition goes
away. If not troubleshoot accordingly.
Lost of traffic, system
outage
AR300 Hub Dead The Unit is
dead.
Critical Modems on the
ARCXtend
system lose sync
The transmitter or receiver module or both stop
communicating with the control module.
From the NOC, clear alarm and reset the Hub using the
Reset ARCXtend command located on the ARCXtend
Maintenance page. If this doesn’t clear up the problem then
refer problem to the field for local troubleshooting.
In the field, reset power on unit & check if condition goes
away. If not troubleshoot accordingly.
Lost of traffic, system
outage
AR300 Input voltage
outside of tolerance
Voltage level is
either below or
above
tolerance limits
Major This alarm gets
displayed
The voltage being supplied to the Unit is improper.
From the NOC, clear alarm and reset the Hub using the
Reset ARCXtend command located on the ARCXtend
Maintenance page. If this doesn’t clear up the problem then
refer problem to the field for local troubleshooting.
In the field, reset power on unit & check if condition goes
away. If not troubleshoot accordingly.
No immediate impact
but could result in loss
of traffic, system
outage.
Warning: The Hub is
operating within 10C of
its maximum operating
temperature.
The Unit is
operating near
its maximum
operating
temperature
Major This alarm gets
displayed
The Unit is operating near its maximum operating
temperature.
At the NOC check temperature and clear alarm. If this
doesn’t clear up the problem then refer problem to the field
for local troubleshooting.
In the field, shade hub using a sun shield or relocate to a
new location.
No immediate impact
but could result in loss
of traffic, system
outage.