User's Manual

ARCXTEND USER MANUAL – R1.4, ISSUE 4
Copyright 2005 Arcwave, Inc. 62
and E-Mail Days Receipt
of Equipment
Hourly Rate
after 90 Days
1/10
th
of an
hour
increments.
Payable in
advance.
RMA Process Access
Available
Access
Available
Access
Available
Access
Available
Documentation Electronic
Version Free
with Product
Purchase
Electronic
Version Free
with Product
Purchase
Electronic
Version Free
with Product
Purchase
Electronic
Version Free
with Product
Purchase
Onsite Support 10% Discount Daily Rate
plus Travel &
Lodging
10% Discount Daily Rate
plus Travel &
Lodging
Emergency Support 10% Discount Daily Rate
plus Travel &
Lodging
10% Discount Daily Rate
plus Travel &
Lodging
Software/Firmware Services
Updates No Charge No Charge No Charge As Quoted
Upgrades Per Price List Per Price List Per Price List Per Price List
Hardware Services
Repair and Return No Charge
subject to
warranty
Terms and
Conditions
Return-to-
factory
response for
the length of
the warranty
period, with
10 business-
day
turnaround
from the date
of receipt of
the defective
product at
Arcwave.
Expedited
Shipping
available at
customer’s
expense.
No Charge
subject to
warranty
Terms and
Conditions
Return-to-
factory
response for
the length of
the warranty
period, with
10 business-
day
turnaround
from the date
of receipt of
the defective
product at
Arcwave.
Expedited
Shipping
available at
customer’s
expense.
As Quoted
Return-to-
factory
response for
the length of
the warranty
period, with
10 business-
day
turnaround
from the date
of receipt of
the defective
product at
Arcwave.
Expedited
Shipping
available at
customer’s
expense.
As Quoted
Return-to-
factory
response for
the length of
the warranty
period, with 10
business-day
turnaround
from the date
of receipt of
the defective
product at
Arcwave.
Expedited
Shipping
available at
customer’s
expense.
Spares Special Special 10% Discount Per Price List