User's Manual
ARCXTEND USER MANUAL – R1.4, ISSUE 4
Copyright 2005 Arcwave, Inc. 61
(e) Arcwave shall ship the repaired item or replacement to the Customer's return address by carrier
and method of delivery chosen by Arcwave at its cost. If Customer has requested some other form
of conveyance, such as express shipping, then the Customer shall pay the cost of return shipment.
(f) Under no circumstances will Arcwave accept a return shipment without a properly assigned RMA
#.
Out of Warranty Repair and Return
Out of warranty repairs and returns are subject to the same process as in-warranty repair and
returns with the addition that upon receipt and evaluation of the product Arcwave will notify the
customer in writing of the estimated cost of repairing the product or that the product cannot be
repaired. In the former case the customer has the option to pay for the repair, request return of the
product at their expense, or to purchase a replacement product. No credit is given for the defective
product if a new product is purchased and the price of the replacement will be per the pricing in
effect at the time of the order.
Spares
Arcwave will provide upon request a recommended list and minimum stocking quantities of spare
parts for a customer’s network or networks. Maintaining an adequate inventory of spare parts and
completion of technical training is the most cost effective way to keep your network up and running.
As an incentive to purchase spare parts Arcwave will provide special discounts on spares when
purchased with the network equipment. In addition customers who maintain an active service
agreement with Arcwave also receive discounts on spare parts.
Training Services
ARCXtend System Planning, Installation & Maintenance Training Course
• Content: Covers planning, installation, configuration, and trouble shooting ARCXtend
equipment
• Duration: 1 Day
• Format: Interactive Training Class with Lab
• Location: Campbell, Ca or Distributor Facility
• Price: Per current price list
• Expenses: For training at your facility add travel, lodging, and meal expenses for (1) trainer
for (2) days.
Summary of Services
In warranty Out of Warranty
W/ Standard
Service
Agreement
W/O Standard
Service
Agreement
W/ Standard
Service
Agreement
W/O Standard
Service
Agreement
Technical Services
Technical
Assistance: Phone
24 x7 No
Charge
24 x7 No
Charge for 90
24 x7 No
Charge
Hourly Rate
charged in