User's Manual

ARCXTEND USER MANUAL – R1.4, ISSUE 4
Copyright 2005 Arcwave, Inc. 58
Surge Withstand Capability (Hub)
CAT B3 6kV, 3kA Combination wave on all RF ports
CAT A3 6kV, 200A Ring Wave on DC power Port
CAT B3 6kA Combination wave on 120 Vac
Transformer Input
Table 7-3 Environmental Specifications
CUSTOMER SUPPORT
Following is a description of the services we make available to our customers and channel partners.
For current service pricing please refer to your current price list.
Service Policy
Our support organization provides pre-sale, installation and post-sale support to service providers
who have purchased systems directly from us. We offer 24-hour telephone support seven days a
week. The services listed in this guide are in addition to the standard warranty offered with all
Arcwave provide products.
Services provided during standard warranty period are:
• Free of charge hardware repairs and software/firmware fixes during the warranty period.
• Free of charge access to 24/7 technical support for 90 days
Services
Arcwave offers its customers and partners a complete set of support services on a demand basis or
under a regular or negotiated service agreement.
Technical Services
• Technical assistance
• Telephone and E-Mail
• RMA (Return Material Authorization) Process
• Documentation
• Installation and Planning Manuals
• Application Notes
• Onsite Support
• Emergency Onsite Support
Software/Firmware Services
• Updates
• Upgrades