Service manual

Support and Maintenance
SM-1H1.0002, Rev. 1, July 2009 5-1
5. SUPPORT AND MAINTENANCE
There are no user serviceable parts or components in the TransPortal Interlock Monitor (TIM).
The unit is shipped with an internal lithium battery enabled, supporting the unit's real time clock.
While the battery-backed clock provides for faster unit startup, it is entirely optional for proper
operation because the TIM has several means of obtaining the proper date and time for operation
(i.e., over the network and using GPS, if so equipped). The battery has a predicted lifetime of
greater than seven years. If, in the future, the battery is exhausted, its replacement is optional.
The Rapid Action Information Link Team (RAIL Team) is a group of experienced product and
application engineers ready to assist you to resolve any technical issues concerning this product.
Contact the RAIL Team in the United States at 1-800-652-7276 or by e-mail at
[e-mail].
It is helpful to have the following information at hand when calling to expedite support and
gaining prompt assistance:
• The TIM serial number, located on the side of the device adjacent to the barcode pattern.
• The model number of the device.
• Knowledge of the network connection scheme used for the installation – cellular radio,
private wired network, or private wireless network.