FAQ
FAQ’s
What is the largest parcel the elephantrunk™ can accept? 11.5” x 9.3” x 7.3”
Can the elephantrunk™ receive more than one (1) parcel? Yes, it can receive multiple parcels.
What are the elephantrunk™ overall dimensions? They are 37.2” high x 17.8” wide x 16” deep
What colors does the elephantrunk™ come in? At present it is available in Black, White, Red
and Oil Rubbed Bronze.
Can I install my elephantrunk™ behind a gate in my backyard? It is best to install near the
location to which your parcels are typically delivered. If in doubt of your proposed location,
speak to your delivery driver directly for his/her recommendation. Most delivery companies are
not allowed to enter a backyard. The delivery driver must be able to freely access your
elephantrunk™.
Is the elephantrunk™ waterproof? Although weather is always a key factor in the design of any
outdoor product, we recommend that you place your elephantrunk™ in a covered area. We
also advise that you redirect any sprinklers to prevent them from hitting the elephantrunk™ as
this will reduce the life of the finish. Choose a protective location, such as on a porch or under
an eave, and away from sprinklers.
Do I have to anchor my elephantrunk™? We highly recommend that you anchor the
elephantrunk™ as described in the instructions. You can anchor your elephantrunk™ to a
hardscaped or wooden surface. It will require drilling a hole into the surface, so make sure you
pick the right location.
What tools are required to install the elephantrunk™? In addition to the hardware that comes
with your elephantrunk™ you will need the following; a drill suitable for drilling into masonry or
wood, a Phillips head screwdriver, a hex or adjustable wrench, and either a 5/8” masonry bit (if
installing in hardscape) or a ¼” wood drill bit (if installing on a wood deck/porch).
Can I order more keys? For added security we, do not keep copies or a record of keys, but we
do have key blanks available; please either email a request to et-
help@architecturalmailboxes.com or call our Customer Experience Department at 800-464-
7491 and they will assist you. We highly recommended that you keep one key in a safe place for
duplication. If you lose your keys you will need to replace the entire locking mechanism.