User's Manual

48
8. LEGAL COMPLIANCE; PIRACY AND INFRINGEMENT; TRADEMARKS; PUBLIC RIGHTS OF WAY
A. Piracy. Receiving any portion of the Services without paying for them and/or any direct or indirect act or attempted act
to engage or assist in any unauthorized interception or reception of any portion of the Services is a violation of various
U.S. federal and state laws and of this Agreement. The penalties for violating such laws can include imprisonment and
civil damage awards of up to $110,000 per violation.
B. Infringement. Section 605(e)4 of Title 47 of the United States Code makes it a federal crime to modify Equipment to
receive encrypted (scrambled) television programming without payment of required subscriptions. Conviction can result in
a ne of up to $500,000 and imprisonment for ve years, or both. Any person who procures Equipment that has been so
modied is an accessory to that offense and may be punished in the same manner. Investigative authority for violations
lies with the Federal Bureau of Investigation. The Equipment may incorporate copyright protection technology that is
protected by U.S. patents and/or other intellectual property rights. Use of such copyright protection technology must be
authorized by DISH Network or its suppliers or licensors, and is intended for home and other limited pay-per-view uses
only, unless otherwise authorized by DISH Network or its suppliers or licensors. Reverse engineering or disassembly is
prohibited.
9. GENERAL
A. Notice. Any notice required or permitted to be given by us under this Agreement may be provided via the mail, on
your bill, as a bill insert, via broadcast on a television channel, through publication on the website set forth at the top of
this Agreement, by telephone, or by any other reasonable means. If we send you notice by mail, on your bill or as a bill
insert, it will be considered given the day after it is deposited in the U.S. mail, addressed to you at your then-current billing
address in our records. If we send you notice via broadcast on a television channel or through publication on the website
set forth at the top of this Agreement, it will be considered given when rst broadcast or published. If we send you notice
by telephone, it will be considered given when personally delivered to you or when left as a message at your then-current
phone number in our records. Unless otherwise specied in this Agreement, any notice required or permitted to be given
by you under this Agreement shall be in writing and shall be sent by rst-class mail addressed to us at the mailing address
set forth at the top of this Agreement, and shall be deemed given when received by us at such mailing address.
B. Physical Address/Change of Address. When setting up your DISH Network account, you must provide us with the
physical address where your Equipment will be located and your Services will be provided. A post ofce box does not
meet this requirement. You must give us immediate notice of any change of name, mailing address, telephone number, or
physical address where your Equipment is located. You may do this by notifying our customer service center by telephone
or in writing at the phone number, mailing address, or e-mail address set forth at the top of this Agreement.
C. Online Account Information. If you have an online account with us, you are responsible for maintaining the
condentiality of your account username and password and for all activities that occur under your account username and/
or password. You must: (i) keep your account username and password condential and not share them with anyone else;
and (ii) immediately notify us of any unauthorized use of your password and/or account username or other breach of
security.
D. Third-Party Billing Agents. We may enter into relationships with third parties to provide billing and other services on
our behalf, in which case the terms and conditions of this Agreement shall apply to such third parties as applicable under
the circumstances. Additional terms and conditions imposed by our third-party billing agents may apply. For example and
without limitation: (i) late fees imposed by our third-party billing agents may be administered according to our third-party
billing agent’s billing procedures and applicable state tariffs and regulations; (ii) our third-party billing agents may require
that you to pay all past due charges for Services, a restart fee, and/or a prepayment before we reconnect your Services;
and (iii) other services provided by our third-party billing agents, including without limitation, local telephone service, may
need to be restored before DISH Network Services can be restored, and a restoral fee and/or deposit may be required
to restore third-party billing agent services. Partial payments on third-party billing agent bills may be applied rst to the
balance due for other services billed on your third-party billing agent bill, including without limitation, local telephone
service, according to the third-party billing agent’s billing procedures and applicable state statutes and regulations. Please
contact your third-party billing agent for details. Failure to pay all or any part of your third-party billing agent bill may result
in disconnection of Services. If your account is assigned to a third-party billing agent we will provide you notice of such
assignment.
Residential Customer Agreement,
continued