User's Manual
45
D. No Credits. If your Services are cancelled or disconnected for any reason, you still must pay all outstanding balances
accrued, including without limitation, any applicable fees. Except in certain limited circumstances, charges for Services,
once charged to your account, are non-refundable, and no refunds or credits will be provided in connection with the
cancellation of Services. If you received a discounted price due to a promotion, and you cancel prior to any applicable
expiration of that promotion, you are not entitled to any refund or credit for the unused portions of such discounted price.
If you received a discounted price in exchange for your agreement to pay for your Services on a multi-month basis, and
you cancel your Services prior to the expiration of your multi-month subscription, you are not entitled to any refund or
credit for the unused portions of your multi-month subscription.
4. EQUIPMENT
A. Equipment. In order to receive Services you must purchase or lease certain reception equipment consisting primarily
of a DISH Network compatible satellite receiver(s) and applicable Smart Card(s), remote control(s), satellite antenna(s),
and sometimes low noise block converter feed(s) (LNBF) with integrated feed(s) (collectively, “Equipment”).
B. Additional Tuners and Receivers. We may choose to allow you to place additional receivers on your account. If
we allow you to do so, each additional receiver will be authorized to receive the same Services as your initial receiver,
subject to the limitations of your television equipment. All of your receivers must be located at the same residence and
continuously connected to the same land-based telephone line and/or broadband home network. If you wish to receive
Services at two different residential locations, you must open a separate account for each location, unless otherwise
specically authorized by DISH Network. You may not directly or indirectly use a single account for the purpose of
authorizing Services for multiple DISH Network receivers that are not all located in the same residential location and
connected to the same land-based telephone line and/or broadband home network. If we later determine that you
did, we may disconnect your Services and, in addition to all other applicable fees, you agree to pay us the difference
between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network
receiver on your account.
C. Smart Cards. Receiver(s) are equipped with a conditional access card (“Smart Card”) inserted into a slot
or otherwise installed in such receiver. Not all receivers with a Smart Card slot require a Smart Card for proper
authorization. Smart Cards remain the property of DISH Network at all times and must be returned to us upon our
request. Smart Cards are not transferable. Your Smart Card will only work in the DISH Network receiver to which it was
assigned by DISH Network. If you report to our customer service center that your Smart Card has been lost, damaged,
defective or stolen, we will replace it, unless there is evidence of unauthorized tampering or modication, and a Smart
Card Replacement Fee will apply. In addition, in order to minimize downtime for your Equipment, DISH Network will,
upon your request, deliver a replacement Smart Card to you via overnight delivery, in which case an Overnight Delivery
Fee will apply.
D. DVR. DISH Network’s digital video recorder (“DVR”) products allow you to record programming in digital format.
Total available recording time varies depending on your receiver and the nature of the programs being recorded. DISH
Network does not guarantee access to or recording of any particular programming, or that any such programming will
not be deleted from your DVR product. Most programming is the copyrighted material of the third party that supplies
it; is protected by copyright and other applicable laws; and may not be reproduced, published, broadcast, rewritten,
or redistributed without the written permission of the third party that supplied it (except as permitted by the “fair use”
provisions of the U.S. copyright laws).
E. Telephone/Broadband Connection. To optimize the operation of your Equipment, you must continuously connect
each DISH Network receiver on your account to the same land-based telephone line and/or a broadband home network.
Failure to connect each receiver to the same land-based telephone line and/or a broadband network may result in
interruption or disconnection of Services. We may charge you a TV2 Receiver Connection Fee for each dual tuner
receiver that is not connected to the same land based telephone line and/or a broadband network (as detailed in
Exhibit 1).
F. Receiver Alterations. DISH Network may, through periodic downloads, alter the software, features and/or functionality
in your DISH Network receivers; provide data and content to DVR products; store and remove data and content on the
hard drives of DVR products; and send electronic counter-measures to your DISH Network receivers. DISH Network will
Residential Customer Agreement,
continued