User's Manual

The Wireless Joey receiver is showing video issues.

What to do: If video is not streaming to the Wireless Joey, check the

Wireless Joey Access Point’s connection to the Hopper receiver. Check

all the cable connections from the reector to the Hopper receiver to the

Wireless Joey Access Point, ensuring they are secure.

If there are audio/video issues, then there may be some interference

from other electronic devices that are in close proximity, such as wireless

routers, wireless phones, wireless headsets, wireless speakers, or even a

neighbor’s wireless network and/or devices. It may be possible to avoid or

reduce the interference by repositioning the Wireless Joey Access Point

and the Wireless Joey. If this occurs, where possible eliminate sources of

interference or try moving the Wireless Joey Access Point and the Wireless

Joey receiver closer together to improve signal conditions. To check signal

strength, using the Wireless Joey receiver’s remote press MENU, select the

Settings tile, select the Network Setup tile, and select the Wireless Joey

Access Point tile. Green indicates good signal strength.

It is possible to lose connection between the Wireless Joey receiver and

the Wireless Joey Access Point and have the signal indicator showing

good signal strength. Press MENU on the remote, select the Settings tile,

select the Network Settings tile, and select the Whole Home tile to verify

that the Wireless Joey receiver is linked to the Hopper. If it is not linked,

highlight the Hopper and press SELECT to link them. If the signal indicator

is showing full signal strength and video is not displaying as expected, try

unplugging the Wireless Joey receiver from power for 10 seconds and then

plugging it back into power. If video still is not displaying as expected on

your Wireless Joey receiver, try unplugging the Hopper receiver from power

for 10 seconds and then plugging it back into power.

If all the devices were working and suddenly are not working, unplug all the

devices and power them back up to re-establish connections.

If you are still having video issues, contact DISH at mydish.com/chat or at

1-800-333-DISH (3474).

Troubleshooting, continued