User's Manual

Troubleshooting, continued

The Wireless Joey receiver and Wireless Joey Access Point

connect, but the signal strength is poor (red) and moving them

closer together is not possible.

What to do: If you are able to get the two devices to connect but the

signal strength is poor as indicated from the Wireless Joey Access

Point tile (from the Wireless Joey receiver’s remote, press MENU,

select the Settings tile, select the Network Setup tile, select the

Wireless Joey Access Point tile), you may want to consider having

a Hopper Internet Connector installed. The Hopper Internet Connector

connects to the Hopper through MoCA and then uses the Ethernet cable

to connect to the Wireless Joey Access Point. The Hopper Internet

Connector provides an opportunity to position the Wireless Joey Access

Point closer to the Wireless Joey receiver while remaining connected to

the Hopper receiver. Contact DISH at mydish.com/chat or at 1-800-333-

DISH (3474) if interested in this option.

Signal Strength Indicators:

• Green indicates good signal strength

• Yellow indicates marginal signal strength

• Red indicates poor signal strength

• Gray indicates the two devices have been disconnected

I am unable to link the Wireless Joey receiver to the Hopper

receiver.

What to do: Press MENU on the remote to display the Main Menu

screen. Select the Network Setup tile, select the Whole Home tile,

highlight the Hopper receiver, and press SELECT on the remote. The

Hopper receiver should link to the Wireless Joey receiver. If it does not,

then power cycle the Hopper and/or Wireless Joey receivers (unplug

the Hopper and the Wireless Joey(s), wait 10 seconds, power on the

devices). Return to the Whole-Home Setup screen and verify that they

are linked.