User's Manual

Troubleshooting
75
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2.
Unplug the cable or DSL modem from its power source for three
minutes. After three minutes, plug the modem back into its
power source. This may force the modem to properly recognize
the Router.
3.
Unplug the power to your Router, wait 10 seconds, and then
reconnect the power. This will cause the Router to reattempt
communication with the modem.
If the “Ethernet” light on the Router is not lit after completing
these steps, please contact Belkin Technical Support.
4.
Try shutting down and restarting your computer.
5.
If you have a “static IP address” connection, your ISP must
assign you the IP address, subnet mask, and gateway address.
6.
If you have a “PPPoE” connection, your ISP will assign you a
user name and password and sometimes a service name. Make
sure the Router connection type is configured to “PPPoE” and the
settings are entered properly.
7.
You may need to configure your Router to meet the specific
requirements of your ISP. To search our Knowledge Base for
ISP-specific issues, go to: http://web.belkin.com/support and
type in “ISP”.
If you are still unable to access the Internet after verifying these
settings, please contact Belkin Technical Support.
Problem:
I can’t connect to the Internet wirelessly.
Solution:
If you are unable to connect to the Internet from a wireless
computer, please do the following:
1.
Look at the lights on your Router. Your Belkin Router’s lights
should be as follows:
• The “Power” light should be on.
• The “Connected” light should be on and not blinking.
• The “WAN” light should be either on or blinking.