User's Manual

www.arcadiannetworks.com

5 PROBLEM TROUBLESHOOTING

If you encounter problems with your modem, try the following steps.

1 Check for damage to the external modem casing during shipping or

installation. If you see visible damage, the modem may need replacement.

2 Verify that the 9-Volt modem power supply jack is connected to the

modem POWER connector on the rear of the modem, and that the modem

power supply is connected to a known-good AC power outlet.

3 Verify that the RF coaxial cable is connected properly to the modem

CABLE connector.

4 Verify that the modem LAN LED is illuminated and that the LAN cable

is connected to a working Ethernet network port on the PC.

Following are further steps you can take to identify and correct modem

problems.

# Problem Description Possible Cause Potential

Resolutions

1 The LEDs do not light

up.

• The DC plug

may not be installed

correctly.

• The power

supply may not be

connected to an

active AC power

outlet.

• The power

supply may be

faulty.

1. Check the

connection of the

power supply.

Check the wall

outlet with a

working lamp to

see if there is

current.

2. Test the power

supply using

another modem.

3. Replace the

power supply if

necessary.