User Manual

PREPARING YOUR CLEANER FOR SHIPPING

In the event that you should have to send your cleaner in for repair, you must package the cleaner properly to ensure it

reaches the repair facility safely and without incurring damage during transport. This will delay your repair turnaround

time and require you to contact your shipper directly to dispute damages.

If the troubleshooting methods shown within the Troubleshooting Guide have not corrected your technical service issue or

has proven that your cleaner requires review by an Aqua Products Authorized Service Center, please visit Aqua Products’

Customer Service Department online at AquaProducts.com/Service to locate your local Authorized Service Center.

NOTE: A log of all information from your contact with an Aqua Products technical service analyst (i.e. RMA, name of analyst, dates,

cleaner model and serial number, etc.) should be kept with your operator manual and / or other important documents for your

reference.

Ask the technical service analyst whether the Power Supply needs to accompany the cleaner. If yes, the Power

Cord should be coiled (Fig. 1a) and the Power Supply should be entirely well wrapped in bubble-wrap or equivalent

protective material (Fig. 1b). The Power Supply should be positioned in the center of the base of the shipping box

and the shipping box base must be ﬁrmly sealed (Fig. 1b).

IMPORTANT: A Return Authorization Number (RMA) must be obtained from Aqua Products prior to shipping

cleaner to its repair facility. Any item shipped to Aqua Products without a proper RMA number will be refused

and returned!

Figure 1a

Figure 1b

Your cleaner should be completely wrapped in

bubble-wrap or equivalent protective material. The

protected cleaner should be positioned in the center

at the base of the protective barrier that is shielding

the cleaner from the Power Supply and the Floating

Cable underneath. Insulated protective material like

bubble-wrap should be placed between the cleaner

and the shipping box at walls and top to secure the

cleaner and around shipping during transit (Fig. 4).

Figure 4

The cleaner’s Floating Cable should be coiled

and encircled around the Power Supply located

at the base of the shipping box (Fig. 2).

A protective barrier (preferably thick

cardboard) should be placed on top of the

Floating Cable and Power Supply (Fig. 3).

Figure 2 Figure 3