User`s guide

Apriva

BT200-T Device Utility for RIM

Mobile Devices Installation and User’s Guide

Support

The following sections provide Apriva and RIM support information.

Apriva Technical Support

The Apriva Technical Support Department is available 24 hour a day, 7 days a

week including holidays.

To allow us to resolve your problem as quickly as possible, please have the

following information available:

• Name

• Job title

• Address

• Phone number

• Email address

• Reader version

• Mobile device operating system version

• Description of problem

Technical Support Phone Numbers

Toll-free customer support line (U.S. only): 866-277-9478

Countries outside the U.S.: 480-421-1303

Email: SCRsupport@apriva.com

Support/Download Links

Support: http://iss.apriva.com/support.aspx

Downloads: http://iss.apriva.com/support_rim_drivers.aspx

RIM Support

For questions regarding the RIM operating system or BlackBerry products,

refer to the Rim website at http://www.rim.com/index.shtml