User`s guide

Apriva

BT200-T Device Utility for RIM

Mobile Devices Installation and User’s Guide

Exception Errors

Table 8 shows reader errors and possible solutions. Exception errors are

usually because either the connection between the reader and mobile device

was not connected properly or has become loose, or the battery in the reader

is too low for normal use.

NOTE: If the error message is abbreviated, use the trackpad to display a key

menu and corresponding events. Press or scroll down to G to toggle the full

error message.

Error or Message Possible Solution

“AprivaSmartReader:

microSynch:could not

synchronize”

Test the battery level – b - to make sure it is fully charged.

Also check the revision version – r - on the reader to

determine that the Reader has the latest firmware. If not

able to check revision version, double check BlackBerry

Enterprise Server

policies to make sure Third Party Serial

Connections is still enabled.

“AprivaSmartReader:

portPowerOn:

AprivaSmartPortUSB:

nullusbport”

Make sure the reader and mobile device are connected.

Also make sure the latest drivers are installed. If problem

persists, try disconnecting USB and removing CAC.

Reconnect and restart Apriva Device Utility, once started

try testing the CAC by pushing (o, i, d) to open a session,

identify the CAC, and deactivate session. If it works with

no errors, resume normal use.

Table 8 – Exception errors