User`s guide
Apriva
®
BT200-T Device Utility for RIM
®
Mobile Devices Installation and User’s Guide
© Copyright 2010 Apriva Page 27 September 2010
Reader Errors
Table 7 shows reader errors and possible solutions.
Error or Message Possible Solution
“Reader Not Present,
Bluetooth Not Paired.”
The mobile device is using BES
policy on how to connect to the
reader. The BES
has to set the policy to enable both Third Party
Downloads and Third Party Serial Connections. After this is done
and the policy updates the mobile device, the error should be
gone.
“USB charging current is not
sufficient.”
Make sure the mobile device is connected to a powered USB
charging source and that the proper USB driver is installed.
The device is not reading
digitally signed emails
.
Smart Card Certificates must be imported before opening secure
emails. This is done through the S/MIME on the mobile device.
For questions regarding certificates, contact RIM Technical
Support. See
RIM Support on page 30.
NOTICE
After the certificates are imported, the CAC and mobile device
are linked, so make sure the correct CAC is inserted into the
reader.
The mobile device is unable
to find supported smart card.
The problem is occurring with S/MIME mobile device
because
older versions of S/MIME did not support 64k cards. The reader is
able to support all ISO 7816 Smart Cards using T=0 and/or T=1
protocol. This includes GEMPLUS as well as Schlumberger and
many other companies' smart cards. The Apriva Smart Card
Reader just reads and writes the smart cards under instructions
from the S/MIME application. RIM
or your reseller has the latest
revision of S/MIME which fixes the problem with 64k cards.
Cannot open attachments
and RIM
does not prompt for
password.
Reset the mobile device, and then try again.
CAC session violation.
Check the connection between the reader and the mobile device.
Either they are not connected properly or the connection has
become loose.
Mobile device is prompting
to install a currently installed
reader.
Remove all software from the mobile device. Reinstall the OS,
S/MIME, and Apriva Device Utility.
Table 7 – Reader errors