Apriva BT200-T Device Utility for RIM Mobile Devices ® ® Installation and User’s Guide Apriva 6900 East Camelback Road Suite 700 | Scottsdale AZ 85251
Apriva BT200-T Device Utility for RIM Mobile Devices Installation and User’s Guide ® Part number 700038-01 September 2010 Apriva 6900 East Camelback Road Suite 700 | Scottsdale AZ 85251
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Notice Terms and Conditions This publication is proprietary of Apriva and is intended solely for use by Apriva customers. This publication may not be reproduced or distributed for any purpose without the written permission of Apriva. The information Apriva furnished in this publication is believed to be accurate and reliable.
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Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Contents Introduction .........................................................................................................1 Definitions .............................................................................................................1 Hardware and Software Requirements .................................................................2 Hardware Required ......................................................
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Charging Indications .....................................................................................22 Installing the Reader USB Driver ..................................................................23 Reader Troubleshooting Tips ..............................................................................24 Reader LED Startup Indications ...................................................................
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Figures Figure 1 – Apriva Reader features ........................................................................4 Figure 2 – Apriva Device Utility files ......................................................................5 Figure 3 – BlackBerry Desktop Manager Main Menu ............................................6 Figure 4 – Device properties screen......................................................................
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Introduction This guide provides instructions to install and operate the Apriva® BT200 –T Smart Card Reader (SCR) on a Research in Motion (RIM®) mobile device. The Apriva products covered in this guide provide one-to-one login access and secure, encrypted data features. NOTICE For wireless connections, mobile devices must support Bluetooth® stack requirements. For more information, contact Apriva Technical Support.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Hardware and Software Requirements The following sections describe hardware and software requirements.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide BES Server Requirements The following table shows how Blackberry Enterprise Server® (BES) policies must be configured before you can install the Apriva Device Utility. If necessary, contact your network administrator to configure server settings.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Apriva BT200-T Reader The Apriva BT200-T Reader uses a hardware security module with embedded public key infrastructure (PKI) information to create a secure, one-to-one connection with the mobile device through wireless Bluetooth protocol or a Universal Serial Bus (USB) connection. Apriva Reader Features Figure 1 shows the following Apriva Reader features: • ON/OFF button: Powers the reader on and off.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Powering on the Reader When powered on, both LEDs illuminate while the reader performs a series of startup tests. For LED startup descriptions, see Reader LED Startup Indications on page 24. To power the reader on or off: Press the Power On/Off button on the top of the reader.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Installing the Apriva Device Utility You must install the Apriva Device Utility on the mobile device before you can connect to the reader. To install the Apriva Device Utility on the mobile device, you must use the BlackBerry Desktop Manager application. You can download BlackBerry Desktop Manager from the RIM website at: http://na.blackberry.com/eng/services/desktop/. To start BlackBerry Desktop Manager: 1.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide To install or uninstall the Apriva Device Utility on the mobile device: 1. Click the Application Loader icon. The Application Loader dialog box appears. See Figure 5. Figure 5 – Application Loader dialog box 2. In the Add / Remove Applications area, click Start. BlackBerry Desktop Manager shows The Device application selection area and applications that are currently installed on the mobile device. See Figure 6.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide 3. Do one of the following: If you are installing or upgrading the Apriva Device Utility: a. Click Browse. b. From the folder in which the Apriva Device Utility files were saved, select the AprivaDeviceUtility.alx file, and then click Open. c. Click Next, and then click Finish. If you are uninstalling the Apriva Device Utility: a. Clear the check box next to the Apriva Device Utility option. b.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Using the Apriva Device Utility Most of the features described in the following sections require you to pair the devices first. See Pairing the Reader to the Mobile Device on page 10.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Pairing the Reader to the Mobile Device Before you can operate the reader with the mobile device, you must pair the devices. About Bluetooth Security Bluetooth communication between the mobile device and the reader is conducted over a locked down Bluetooth encrypted link, which is further encrypted with an Advanced Encryption Standard (AES) AES-256 session key.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide 6. Press the trackpad to select the Apriva Device Utility line. The Apriva options screen appears. 7. Either use the trackpad to scroll to Bluetooth Pair or press uppercase B on the keyboard. 8. Press the trackpad to select the option. If the connection is successful, the message shown in Figure 10 appears, and both LEDs on the reader flash rapidly (for about 90 seconds) to indicate that the reader is ready for pairing.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Deleting a Currently Paired Device You can delete paired devices. To delete a currently paired device: 1. Select the device shown, and then use the trackpad to scroll to and select Delete Device. 2. Select Delete, and then press the trackpad again to delete the device. Testing the Reader Connection You can test the reader connection to verify that it is communicating with the mobile device.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Using the Mobile Device in Tethered USB Mode You can disable Bluetooth (wireless) mode and use the reader in tethered USB mode. Tethered USB mode prevents wireless RF emissions, which is useful in situations where RF emissions are not allowed, such as airplanes or Sensitive Compartmented Information Facilities (SCIFs). NOTE: The devices must be paired before you can switch between USB and Bluetooth modes.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Viewing Version Numbers You can view the Apriva SmartReader (Device Utility) and reader version numbers to make sure they match. For example, if the mobile device has Apriva Device Utility version v03.30.16 installed, the reader should have the same version number. If the versions are different, the reader may not work properly.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Viewing the Device Revision Number You can view the device revision number and update the firmware on the reader if applicable. If the reader revision is current, the screen only shows the revision number. If the reader firmware version is an earlier version than the version stored on the mobile device, you are prompted to “flash” the reader firmware, as described below. To view the device revision number: 1.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Using Reader Sessions You can use reader sessions to identify the smart card that is inserted in the reader. Opening a Reader Session You must open a reader session before you can identify the smart card. To open a reader session: 1. Power on the reader. 2. Insert the smart card. 3. Press the menu key ( ). 4. Use the trackpad to navigate to and select Downloads ( Device Utility ( ). ) > Apriva 5.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Identifying the Smart Card Identifying the smart card verifies that the Personnel applet and PKI are present. If you receive an error, such as “Smart Card not present” or “Smart Card not found” while attempting to identify the smart card, make sure the smart card is placed in the reader as shown in the example in Apriva Reader Features on page 4.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Importing Certificates Because S/MIME is RIM software, there may be different steps for importing S/MIME certificates. The following procedure shows one way to import the certificates, but if you experience any problems with RIM, S/MIME, or importing the certificates, contact RIM (see RIM Support on page 30) or the reseller where the S/MIME was purchased.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide 4. If it is not currently highlighted, use the trackpad to navigate to and select . 5. Press the trackpad to continue. A new menu appears. See Figure 17. Figure 17 – Import Smart Card Certs option 6. Using the trackpad, navigate to and select Import Smart Card Certs. After the S/MIME has read the smart card, it displays the certificates available for importing. 7.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Viewing the Reader Battery Level After the reader is paired with the mobile device (see Pairing the Reader to the Mobile Device on page 10), you can view the reader battery level from the Apriva Device Utility menu. NOTE: To keep the reader functioning properly, make sure the battery level is always at least 50%. To view the battery level: 1. Power on the reader. 2. Insert the smart card. 3. Press the menu key ( ). 4.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Viewing the Reader Serial Number You can use the Apriva Device Utility menu to view the reader serial number. To view the battery level: 1. Power on the reader. 2. Insert the smart card. 3. Press the menu key ( ). 4. Use the trackpad to navigate to and select Downloads ( Device Utility ( ). ) > Apriva 5. Press the trackpad to select the Apriva Device Utility line. The Apriva options screen appears. 6.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Charging the Reader Battery The reader battery must be fully charged before use. It takes approximately three hours to charge a completely discharged battery. The LEDs on the top of the reader indicate the charge status. See Charging Indications on page 22. NOTICE If you are charging the battery with a computer that uses Windows XP, you must first install the Apriva USB driver.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Installing the Reader USB Driver If you are using a USB connection to charge the battery (not a wall charger), and the battery does not seem to be charging, or if it takes more than one hour to charge, you might need to install the Apriva USB driver. To install the USB driver and recharge the reader: 1. Download the USB driver from the Apriva downloads website.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Reader Troubleshooting Tips The following sections describe general reader troubleshooting tips. Reader LED Startup Indications When you power on the reader, the LEDs remain lit for a few seconds while the reader performs an integrity check.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Reader LED Descriptions Table 5 describes reader LED indications and their meanings. Action Reader powered on using power button Battery test mode (about four seconds) Reader ready mode Indication Meaning Solid GREEN and Normal power on indication while reader solid RED for about completes self test. two seconds Solid GREEN Battery over 75% charged, ready for reader operations.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Errors and Error Messages The following tables provide information to help you troubleshoot errors and error messages that you may experience with the reader or mobile device. For errors not defined here or for additional technical support, contact Apriva Technical Support. See Apriva Technical Support on page 30. Installation Errors Table 6 shows installation errors and possible solutions.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Reader Errors Table 7 shows reader errors and possible solutions. Error or Message Possible Solution “Reader Not Present, Bluetooth Not Paired.” The mobile device is using BES policy on how to connect to the reader. The BES has to set the policy to enable both Third Party Downloads and Third Party Serial Connections. After this is done and the policy updates the mobile device, the error should be gone.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Exception Errors Table 8 shows reader errors and possible solutions. Exception errors are usually because either the connection between the reader and mobile device was not connected properly or has become loose, or the battery in the reader is too low for normal use. NOTE: If the error message is abbreviated, use the trackpad to display a key menu and corresponding events.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Net_RIM Errors Table 9 shows Net_Rim errors and possible solutions. Error or Message Possible Solution “Net_Rim_Smartcard.cod missing required files that are not available.” This error means the S/MIME package has either not been installed, or during installation some files were corrupted. Make sure you have the latest S/MIME software the device that is being used and re-install.
Apriva® BT200-T Device Utility for RIM® Mobile Devices Installation and User’s Guide Support The following sections provide Apriva and RIM support information. Apriva Technical Support The Apriva Technical Support Department is available 24 hour a day, 7 days a week including holidays.
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