User`s manual

12
Troubleshooting
This section contains troubleshooting information for the Aegis Bio. If you
encounter any of the following problems when using the Aegis Bio, refer to
the corresponding answers.
Q: Is there any other way to access the drive without using the
ngerprint scanner?
A: No. Until the scanner authenticates the user’s ngerprint, the drive will
not even be visible to the operating system.
Q: How many ngerprints should be enrolled?
A: The minimum recommendation would be to enroll 3 ngerprints. There
is a maximum of 5 ngerprints; however you may want to reserve 1 or 2
for future use. Once all 5 spots are taken, the only method of removing
ngerprints is to re-set the drive, which will erase all stored ngerprints
and data on the drive.
Q: Will the Aegis Bio’s ngerprint reader interfere with the
ngerprint reader that is built into my laptop.
A: No. The circuitry for the Aegis Bio’s ngerprint reader is securely
isolated from any communications that might come from your computer
or any other source.