Specifications

7700/7800 MultiFrame Manual
7700ACO2-HD Dual HD/SD-SDI Smart Automatic Changeover
Page - 66 Revision 1.0
8. TROUBLESHOOTING
8.1. MODULE NOT APPEARING IN VISTALINK
®
• Ensure that the module is in the right hand slot (if places in the left hand slot it will power up, but
not communicate over Ethernet).
• Ensure that the Ethernet port has activity (LED’s on the port should light). If there is no activity,
check the Ethernet connection.
• Ensure that a valid IP address has been entered in the module through the serial port.
• Attempt a ping to the unit from the VLPro computer. If a ping is unsuccessful, reconfirm that the IP
address of the module is entered in correct, and is on the same subnet logically and physically that
the VLPro computer is on.
• Ensure that the correct JAR file has been added to VLPro (goto the VLPro help menu, select
Version Information, and scroll through the list to find the 7700ACO2-HD). If it does not appear,
contact Evertz Service for the latest file.
• Attempt to add the module manually to the VLPro hardware tree. If the module comes up, but is
displayed as a question mark, shutdown VLPro and deleted the following file “vistalink install
path”/config/VistalinkAgentStandaloneInfo.xml, and restart VLPro.
8.2. INTELLITRAK/INTELLIGAIN OPTIONS ARE NOT AVAILABLE IN VLPRO
• Ensure that the module was ordered with the correct options. To check the options installed, see
Section 6.3.1.
• Ensure that the correct JAR file has been added to VLPro (go to the VLPro help menu, select
Version Information, and scroll through the list to find the 7700ACO2-HD). If the version is older
than the one specified in this manual, contact Evertz Service for the latest file.
8.3. VIDEO SOURCES ARE NOT BEING DETECTED
• Ensure that the loop through outputs of the video inputs are terminated to 75Ω. If left open or
floating, the module will not be able to lock to the signal.
• Ensure that the module output has been set to the correct video standard.