User's Manual

AWID’s products are warranted to the original purchaser to be free of defects in material and

workmanship for the life of the product. Any tampering or modification to the product will void

this product warranty. AWID does not warrant any product as to its merchantability or suitability

of use. AWID's sole and complete responsibility under this warranty is expressly limited to

repair or replacement of the warranted product.

7.0 RETURN MATERIAL AUTHORIZATION (RMA)

AWID monitors and tracks the life cycle performance of our product through our RMA system.

All customers must obtain a RMA number from AWID Customer Service Department prior to

returning the merchandise. After the customer provides AWID Customer Service Department

with the serial number and a description of the returning item, a RMA number will be issued.

This RMA number must be clearly marked on the outside of the returned package and

noted on the paperwork attached to the returned merchandise.

When obtaining a RMA number for RFID tags, please provide AWID’s Customer Service

Department with the serial numbers, card identification numbers, facility codes, etc. If exact

duplicates of returned cards or tags are requested, the customer must provide AWID with the

numbers needed. AWID reserves the option to replace or repair returned merchandise. Items

returned to AWID without the proper authorization will be returned to the originators at their own

expense.

8.0 TROUBLESHOOTING

This unit, if not installed in strict compliance with AWID’s installation instructions, may not

function to specifications. Use the checklist below to identify the problem:

•

Is the tag valid and working? - Try a different tag

•

Is the reader wired correctly? - Check All Wiring and Connections

•

Is the unit grounded properly? - DRAIN-EARTH: less than 50 Ohms

•

Is the card presented correctly? - Card face parallel to reader face

•

Is a power supply correct? - Check voltage at power supply

•

Is reader voltage/current correct? - 6V/1.2A…16V/0.4 A typical

•

Is the environment free from electromagnetic interference? - Run cable away from other

data carrying cables and the reader away from electromagnetic interference sources!

AWID PROPRIETARY