Instruction manual

KT series chillers – Installation and Operation manual
Issue 7.0 Page 16
6.1 Return of goods procedure
If the unit is damaged during transit, or subsequently develops a fault requiring its return to
ATC, the following procedure must be followed.
1. Call the ATC service point
· You will be issued with a Return Materials Authorisation number (‘Q number’) and a Return
Machine Declaration (RMD) form by fax. A copy of the RMD form is on the last page of this
manual.
2. Return the completed RMD form to ATC by fax, together with your purchase order
number, prior to shipment of the chiller.
3. Pack the returning item securely, enclosing a copy of the completed RMD form, and
ensure that the packaging is clearly labelled with the Q number. Neither ATC nor your
shipper will be liable for any damage incurred in transit.
4. Upon receipt of the completed RMD form, an engineer will be allocated or a service
loan unit* will be despatched if available.
* Please note that ATC will raise an invoice as part of the service loan procedure, and you
will receive a credit against this upon the safe return of the loan unit.
Address for return units:
Applied Thermal Control Ltd.
Goods Inward
Unit 14, The Courtyard
Whitwick Business Park
Stenson Road
Whitwick
Leicestershire, LE67 4JP
UK
Tel: [phone]
Fax: [phone]