Specifications
21
Technology Overview
Xserve RAID
AppleCare Service Parts Kit
Xserve RAID is designed for quick and easy swapping of crucial parts; no special tools
or training certications are needed. AppleCare Service Parts Kits let system admin-
istrators keep key components handy to address the most common hardware failures.
Each kit has an Apple Drive Module, a power supply, a cooling module, and a RAID
controller module. When the AppleCare Premium Service and Support Plan is combined
with an AppleCare Service Parts Kit, technical support experts can often help trouble-
shoot and x systems right over the phone—day or night—eliminating the need for
an onsite technician.
Mac OS X Server Software Support
Apple also oers IT department–level support for network conguration and
administration; the integration of Mac OS X into heterogeneous environments;
web application server support; support for technical issues requiring the use of
command-line tools for resolution; and workow issues in your environment. Three
levels of Mac OS X Server Software Support are available—Select, Preferred, and
Alliance—depending on the number of incidents supported, desired response
time, and technical account management required. Each plan provides one year
of coverage.
Training and Certication Programs
Apple oers comprehensive instruction on Mac OS X and Mac OS X Server, covering
such topics as client management, system troubleshooting, and cross-platform
network conguration. A combination of lectures, demonstrations, and hands-on
exercises, classes are taught by Apple Certied Trainers with real-world experience
and dynamic presentation skills. Classes are oered at Apple Authorized Training
Centers, as well as at customer locations.
Once IT professionals have acquired the requisite skills, Apple certication programs
provide tangible evidence of their technical expertise. For more information about
Apple training and certication programs, visit www.apple.com/training.