Specifications
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Technology Overview
Xserve RAID
Service, Support, and
Training Options
Every Xserve RAID comes with a one-year limited warranty and 90 days of up-and-
running telephone support. In addition, the AppleCare website publishes in-depth
product information, training on hardware and software installation and conguration,
and technical resources, including the AppleCare Knowledge Base, discussions, and
downloadable software on Apple’s Featured Software site.
For critical data storage deployments, Apple also oers a comprehensive range of
service and support options for Xserve, Xserve RAID, and Mac OS X Server. For more
information about these AppleCare products, see www.apple.com/server/support.
AppleCare Premium Service and Support Plan
To keep your Xserve RAID system up and running, Apple offers the AppleCare
Premium Service and Support Plan. If you experience a problem, whether a hardware
failure or a software configuration issue, Apple’s dedicated Server Technical Support
team will help diagnose the problem and work to get your systems back online
quickly. And because Apple hardware and software are uniquely integrated, there’s
only one AppleCare number to call.
This server-class support product delivers up to three years of 24/7 telephone and
email support—with 30-minute response.
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The plan covers server administration and
network management issues using the graphical user interface of Mac OS X Server or
RAID Admin software. It also covers connectivity issues between your Mac or Xserve
and your Xserve RAID storage system.
The hardware repair coverage provides onsite response within four hours during
business hours, and next-day onsite response when you contact Apple after business
hours.
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With the AppleCare Premium Service and Support Plan, you’ll have the
assurance that Apple-authorized technicians will perform Xserve RAID repairs using
genuine Apple parts.
The AppleCare Premium Service and Support Plan can be purchased at any time while
your Xserve RAID is still under its original one-year warranty. However, since coverage
ends three years after the hardware purchase date, you’ll get maximum advantage
when you make both purchases at the same time.