User Guide

Xserve (Early 2009) Symptom Charts — Mass Storage 56
2010-06-28
2. Verify the optical drive listed in
the device tree for ATA devices
in System Proler?
Yes Optical drive has power,
inspect disc acceptance.
Re-inspect for non standard
media.
No Inspect and reseat cables. Go
to step 3.
3. Verify all cable connections
between optical drive and
logic board are secure. Visually
inspect cables and connectors
for any debris, damage, or bent
pins. Is optical drive now listed
in System Proler?
Yes Optical drive has power,
inspect disc acceptance. Re-
inspect for disc acceptance
and inspect for any non
standard media.
No Replace or reseat any
damaged or loose cables and
retest. If connections are good
and with no visible cable
damage, go to step 4.
X03
4. Connect a known good optical
drive assembly. Is optical drive
now listed in System Proler?
Yes SATA port functional,
recoonect user’s optical drive
& SATA cable. Go to step 5.
No Replace logic board. M19
5. Install and test user’s optical
drive with replacement SATA
ex cable. Is optical drive now
listed in System Proler?
Yes Cable changed resolved issue. X03
No Replace the optical drive.
(Mechanical damage to
optical drive, if found)
J03
(J06)
6. With replacement ex cable
and replacement optical drive
is the device seen in System
Proler?
Yes Issue resolved.
No Replace logic board. J03
Optical Drive Won’t Eject Media
Quick Check
Symptom Quick Check
• Can’t eject disc from optical
drive
1. If the Xserve is locked, unlock it.
2. Verify the disc is not in use by the system.
3. Drag the disc icon to the trash or select it and
press Command + E.
4. Connect a USB mouse and restart the Xserve
while holding down the mouse button to
attempt to eject the disc.